Role:                                  Ambulance Operations Manager                                                          

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,400 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy. 

Job Summary

As our Operations Manager (AOM) you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our Strategy ensuring key outputs are met. You'll ensure our operational services run smoothly in your area through regular collaboration with key stakeholders and will maintain your currency in our work through carrying out clinical activity from time to time for personal development.

About You

• Hold a clinical qualification (SJA-EAC or above, or willingness to obtain within first 12 months)
• Hold a response driving qualification (or willingness to obtain within first 12 months)
• Level 4 Certificate in Education and Training OR Level 3 Award in Education & Training (or equivalent)
• Demonstrable experience of successfully managing teams and developing a culture of continuous improvement
• Experience in developing operational workforce plans to meet current and future needs
• Experience in conducting investigations, root cause analysis, and mitigation planning
• Strong stakeholder management capability including developing and managing relationships with external stakeholders such as healthcare organisations and the NHS
• Experiencing of managing operational budgets including cost control

About the Role

• Ensure the delivery of an effective patient focussed clinical services at all times, acting as a visible and credible leader
• Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff
• Ensure all operational issues are managed in accordance with the organisation's policies and procedures
• Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and with available resources
• Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
• Forecast changes in operational requirement and demand, planning and acting accordingly to mitigate against these
• Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPls
• Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.   

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.