Senior Systems Engineer

'Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first Aiders'

St John Ambulance is the nation’s leading first aid charity.
Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people. Our volunteers provide first aid in their communities, keeping people safe at events, and working alongside the NHS in response to 999 calls. We’re also always campaigning to raise awareness of first aid and directly educate the public. 

The Role

As the Senior Systems Engineer for St John Ambulance, you will help us support our user base of 2,000 employees and 15,000 employees, many of whom operate in remote areas throughout England, by ensuring that our IT infrastructure is secure and up-to-date.

This role is diverse and you will be responsible for a wide variety of tasks such as; providing expertise on infrastructure, leading or assisting on new projects and working alongside development, project and support teams to design and implement upgrades to our security (both LAN and WAN), upgrade legacy systems and assist with troubleshooting with 3rd party suppliers.

We have recently gone through an improvement of our IT infrastructure and moved many of our services to the cloud, we are also currently working on several new projects including a new Azure platform (so experience with Azure is desirable).

While the Senior Systems Engineer does not have any direct reports, this role reports into our Infrastructure Manager. You will be responsible for representing the Infrastructure Manager and leading the team from time to time, so must therefore be passionate about mentoring and coaching people. You will also have the ability to identify cost savings and better processes and technologies to help drive the team forward.


  • Design, implement and maintain the security, resilience and performance of Local and Wide Area Networks in use by SJA.
  • Be a first point of reference for external customers or internal stakeholders on technical questions relating to infrastructure.
  • Leading support on Incidents within Infrastructure agreed SLA’s and to a high degree of customer satisfaction.
  • Monitor the capacity requirements of the network and security devices, reporting on any changes to the resource requirements and suggesting changes where necessary. 

Working for us

We are a constantly evolving team of over 2,500 employees and 15,000 volunteers, together we are united by our goal of saving lives through essential first aid services, first aid training and campaigning to ensure that no one suffers from the lack of First Aiders.

We believe that every team member is integral to our success whether they work in Ambulance Operations, Fundraising, Training or HR and we all play our part in being the difference between a life saved and a life lost.

We are driven by our values of Humanity, Excellence, Accountability, Responsiveness and Team Work. These values were created by our people at St John Ambulance and they identify how we act. We set our people up for success and many people in the team have had the opportunity to work in a wide variety of roles. For passionate individuals, there are strong opportunities for advancement, training and personal development. 

Closing Date: 30 October 2017

If you are a current St John Ambulance employee, please apply here: Current Employee

For all other candidates, or SJA volunteers wishing to apply, please click here:

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Job Information

Job Role
Information Systems & Processes


Salary Description
£40,000 - £45,945

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