Customer Service Advisor
Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.'
St John Ambulance is the nation’s leading first aid charity. Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people. First aid is such a simple skill, but it has an incredible impact. We want everyone to learn it, so that they can be the difference between a life lost and a life saved.
To achieve this, we provide a wide range of products and services to the community such as our workplace and community training, first aid support at events and our vital work with the emergency services with our ambulance operations. We generate around £100m per annum which we reinvest in delivering and campaigning for better access to first aid for everyone. By doing this, we can give people access to important skills that they wouldn’t otherwise get the chance to learn.
We are also passionate about campaigning to raise awareness of first aid so that everyone has access to life saving knowledge through our award-winning ad campaigns such as "The Chokeables" which is credited with saving at least 54 babies live and recently won the Charity Film of the Year Award 2017.
About the Role
The role of Customer Service Advisor is responsible for deliverying service excellence to all customers but with specific focus on Major Account customers.
This role is required to provide an effective telephone customer service to incoming callers and manage shared inboxes ensuring training requirements and requests are dealt with accurately and efficiently whilst maintainng the agreed internal/external service levels and meeting the organisations core values.
Excellent interpersonal skills with a knowledge of IT office applications at intermediate level and good verbal and written skills are essential requirements for this role.
This is a full time permanent role based in our central Manchester office.
Working at St John Ambulance - More than one way to save a life
We are a constantly evolving team of over 2,000 employees and 15,000 volunteers, together we’re united by our goal of saving lives through essential first aid services, first aid training and campaigning, to ensure that no one suffers from the lack of first aiders.
We believe that every team member is key to our success whether they work in Ambulance Operations, Marketing, Training or HR and our values of Humanity, Excellence, Accountability, Responsiveness and Team Work are embedded in everything we do.
We believe in setting our people up for success in a collaborative and positive environment where we are constantly open to change and new ideas.
The closing date for this role is Thursday 4th Jan 2018
Interviews to be held w/c 8th Jan 2018
If you are a current St John Ambulance Employee please apply here: Current Employee
For all other candidates, or SJA Volunteers wishing to apply, please click here:
At this current time, we are not looking to recruit this position through agencies, so we are not open to any unsolicited agency enquiries.