Bob Johnson, 60
Committed Giving Officer, Fundraising

'I have worked for St John Ambulance for 13 years. After working for the Post Office for 25 years I was made redundant as a result of reorganisation. The Post Office had used St John Ambulance for its first aid needs and I was impressed by the way they were integrated into our office.

My role is to generate regular donations from donors, especially members of the Order of St John, by encouraging them to set up a bank standing order to make regular donations.

I greatly enjoy working with the donors using customer care skills. I also enjoy all aspects of change, because we are constantly reviewing what we do and the way we do it. And there are always new developments in the way that charities work and the government rules about tax and donations. We are constantly looking to build on success and improve on last year's results. We never stand still, there are always opportunities to develop something new, something different, something better.

I am pleased at the way I have been able to develop my job over the years, becoming more skilled and learning new techniques. The job I do is almost unrecognisable from when I started. I have had a massive freedom to contribute to the way the job is done.

There are huge opportunities to develop and use your own skills in whatever team you may find yourself.'