Clive James, 45
Training Development Manager

'I have been a paid member of staff for 12 years, but I have been a volunteer for 36 years.

My role involves managing the development officers at National Headquarters and the development and overseeing of new health and safety courses in the organisation, answering and dealing with enquiries from counties, customers and external regulating bodies and liaising with other departments to ensure the training needs of our members is met.

I completed an apprenticeship as a butcher but decided on a career change and joined the ambulance service. I like dealing with people, which I get to do a lot working at NHQ. And I like getting out and about visiting the counties.

My role makes me feel as though I make a difference to the way the organisation is developing on the training side of things; Whilst working as a trainer, a student I had trained sent in a letter saying that they had performed CPR that had been successful and thanked me for training them so well.

St John Ambulance is an organisation with a good background that is willing to develop its staff and give them opportunities to develop themselves.'