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Frequently Asked Questions

Take a look at our top queries to see if you can find what you're looking for. If you still need help, contact the relevant department who can help you with your query.

Help us get the important things right and give us your feedback

We value your feedback, by learning from your experiences and working to resolve any challenges, we can continue to make positive improvements to the quality of our services. To ensure that we manage your feedback appropriately, please tell us if you are one of the following:

Patient of their representative

Patient or their representative

Members of the public

Members of the public

Fundraiser or supporter

Fundraiser or supporter

Patient experience survey

We appreciate the time you take to provide feedback on your experience with us. Take our short survey.Patient survey

National Feedback Policy

We are committed to improving the quality of our services, by learning and acting on feedback from our customers, patients, supports and members of the public. Take a look at our National Feedback Policy for more information.