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Frequently Asked Questions - Donations and face-to-face fundraising

How can I make a donation to St John Ambulance?

You can make a donation in a number of ways. You can donate online via our website, your JustGiving or Virgin Money Giving page, by cheque or by giving us a call.

To donate by text: Text AID to 70030 to make a single £5 donation or text LIFE to 70030 to make a monthly £4 donation. For further information see SMS terms and conditions.

To donate online: Make a single donation or set up a monthly donation via direct debit.

To donate by phone: 0114 238 7425

To donate by postal direct debit: Fill in the direct debit form and return to Donor Fulfilment, Shared Services Centre, St John Ambulance, 5 Broadfield Close, Sheffield S8 0XN

I want to amend or cancel by direct debit - how can I do this?

I signed up over the phone, online, or by post:

Contact us at or call us on 020 7324 4156. Please provide us with your name, address and reference number if available.

I signed up on my door step:

If you registered to give through a door-to-door fundraiser, please contact or call 0845 2221 199 (local rate).

I signed up at my local shopping centre or at an event:

Please email us at or call us on 020 7324 4156.

Face-to-face fundraising

Read our FAQs about our door-to-door fundraising, or FAQs about private site fundraising.

If you have any questions, please contact Loris Sanson at

Help us get the important things right and give us your feedback

We value your feedback, by learning from your experiences and working to resolve any challenges, we can continue to make positive improvements to the quality of our services. To ensure that we manage your feedback appropriately, please tell us if you are one of the following:

Patient or their representative

Patient or their representative

Members of the public

Members of the public

Fundraiser or supporter

Fundraiser or supporter

National Feedback Policy

We are committed to improving the quality of our services, by learning and acting on feedback from our customers, patients, supports and members of the public. Take a look at our National Feedback Policy for more information.

Can't find what you're looking for?

If you can't find what you're looking for in our FAQ's, give us a call

General enquiries

08700 104950 (Mon-Fri 9am-5pm) Calls cost 2p per minutes plus your phone company's access charge.

National Headquarters

0207 324 4000 (Mon-Fri 9am-5pm)

Training course enquiries

0844 770 4800 (Mon-Fri 8:30am-5:30pm) Calls cost 7p per minutes plus your phone company's access charge.