Comments & complaints

We receive hundreds of compliment messages for the work our volunteers and staff do which are always logged and passed on to those involved.  From time to time, we also receive complaints which help us to develop the way we work.

Compliments and thanks

Our volunteers and staff work tirelessly to ensure that nobody suffers for the lack of trained first aiders and we receive regular compliments and letters of thanks from a wide range of people.  These compliments and letters of thanks are all logged centrally and then passed to the volunteer or staff member directly as well as to their line managers for them to comment too.

If you'd like to send us a letter of thanks, compliments or praise, please feel free to do so.  So that we can ensure it's passed on correctly, please send these via our Chief Executive Officer who logs all such correspondence so that it can be shared with the Charity's Senior Volunteers on a regular basis.

• Chief Executive Officer
  St John Ambulance Hampshire
  St John House
  Worthy Lane
  Winchester SO23 7AB
  
• Alternatively, you can send these via email to chief-executive@hampshire.sja.org.uk

Complaints

St John Ambulance takes complaints about any aspect of our service extremely seriously.  We aim to satisfy our supporters, volunteers, clients and contacts and to respond to any problems as quickly as possible.

The general public and organisers have the right to expect the very highest standards from St John Ambulance.  You should complain if you do not consider we are meeting these standards or if you are not satisfied with any aspect of our service.

If you've been unable to resolve your concern locally at the time, please send your complaint, in writing, to our Chief Executive Officer who will log it and confirm to you that it's been received.  Once received, they will pass the complaint to a Senior Volunteer or Manager to investigate fully.  This stage may involve making contact with you for more information.

Please ensure complaints are sent to:

• Chief Executive Officer
  St John Ambulance Hampshire
  St John House
  Worthy Lane
  Winchester SO23 7AB
  
• Alternatively, you can send these via email to chief-executive@hampshire.sja.org.uk

We aim to respond to all complaints as quickly as possible and you will be kept fully informed if there is any unforseen delay in responding to your complaint.