Ann, Support Volunteer

Ann tells us about her experience as a duties co-ordinator, liaising with event organisers about St John Ambulance's services at their event.

The role

'The duties co-ordinator is responsible for arranging the first aid cover for events in their local area.

'Event organisers contact me. I discuss their requirements and make sure a booking form is sent to them. I use the information given on the form to work out what resources are needed to cover the event: I work out the skills mix needed for the event - does it need an ambulance, a couple of first aiders, a static first aid unit? What facilities is the organiser providing? This can involve meetings with the organiser and a site visit.

'I also complete a risk assessment, to ensure the safety of our volunteers attending the event.  The safety and welfare of our volunteers is essential. Our office staff will then prepare a quotation for the organiser.

'I contact members of my local unit to get volunteers to cover the event. For larger events, I can call upon the help of volunteers from all over Oxfordshire. I'll prepare briefing notes for the volunteers, to ensure everyone has all the information they need. Once the event is over, I ensure that all the necessary paperwork is completed and sent to the office for processing.

'When an event goes well, it is satisfying to know that I have played a part in its smooth running.'