Private site lottery fundraising
Gemini Fundraising are our private site lottery fundraising
agency. You might meet a Gemini Fundraiser working on our behalf at
a private site. This could be a shopping centre, supermarket, shop
foyer or occasionally directly outside of permitted shops. Gemini
request permission directly from the building/land owners to
fundraise for St John Ambulance.
Gemini Fundraisers will ask you if you’d like to support St John
Ambulance by signing up to our lottery by Direct Debit.
Frequently asked questions
I’ve signed up – but what if I’ve changed my mind or my bank
If you signed up at a local shopping centre at an event, over
the phone, online or by post please email SSC-ServiceSupport@sja.org.uk
or call us on 0114 238 7425. Please provide us with your name,
address, and reference number if available.
How do I make a complaint?
If you’re unhappy about something, please call our team 0207 324
4156 (local rate) or email email@example.com. We
investigate all complaints thoroughly and as quickly as
Why do you pay a company to do your private site
We aren’t unusual. Many charities use a professional fundraising
agency to do private site fundraising to help raise the most funds
they can. Ours is called Gemini Fundraising. They do an amazing job
raising funds so we can continue to deliver our services, making a
huge difference to many lives in England.
How much of the money raised goes to St John Ambulance?
Gemini Fundraising is working on behalf of St John Ambulance.
The Gemini Fundraising lottery fee is determined by how many donors
we’d like Gemini Fundraising to recruit for us, and then how many
of those donors are retained as ongoing supporters. St John
Ambulance expects this campaign to raise approximately £195,000
over a five-year period. Gemini Fundraising expects to receive
approximately £45,000 for carrying out these conversations with
supporters across England.
What approach do your fundraisers use?
Our fundraisers encourage people to sign up to our lottery
because they want to save lives and help us build a nation of life
savers. We want people to be left with a positive image of us and a
desire to support our work over a long period of time. We don’t
condone high-pressure sales tactics.
We train Gemini Fundraising staff in the values and ethics of St
John Ambulance and they are expected to live up to them when
fundraising for us. Gemini Fundraising staff are provided with a
Fundraising Code of Conduct and work meeting all the standards of
The Institute Of Fundraising and fundraising regulator clearly
states that they should not pitch to anyone who is vulnerable. We
act in accordance with the
Institute of Fundraising’s Code of Fundraising Practice and
always follow all the latest legislations in the industry.
What will the fundraisers ask for?
Gemini Fundraising’s private site fundraisers ask members of the
public sign up to our lottery via Direct Debit.
They will ask you to sign up on a small tablet, which ensures
your details are kept safe and encrypted from the moment you sign
up. Signing up to our lottery via Direct Debit is a very valuable
stream of income for St John Ambulance, as Direct Debits are cost
effective to administer and their regularity helps us plan
effectively. Gemini Fundraisers will never ask for cash or
If you would prefer to make a one-off donation, you can request
a freepost envelope from the fundraiser to send in a cheque/postal
order. We advise that cash is not sent through the post.
Alternatively, you can donate via our website.
Will the local authority know that St John Ambulance is
fundraising in the area?
Yes, all the local authorities are made aware of our
How do I know that the fundraiser is legitimate?
All our fundraisers wear jackets, sweatshirts and T-shirts
branded with the St John Ambulance logo so that they are easy to
recognise. They all work with full St John Ambulance branding,
including banners and stands and they will provide you with a donor
receipt once signed. They also carry official identification cards,
which are required by law.
If you would like to check a fundraiser’s details, please call
the Supporter Hotline on 0207 324 4156 (local rate).
How secure is my donation and my personal details?
Every day we handle the details of hundreds of people and treat
security as a top priority. Our fundraisers are not allowed to
collect cash, to protect both you and St John Ambulance. We will
only use your financial information that you have given us on the
Direct Debit mandate forms to collect the contribution you’ve
agreed to from your account. We won’t use it for anything else, as
outlined under the Data Protection Act 1998.
Will you pass my details on?
No, don’t worry. We comply with the Data Protection Act 1998 and
won’t pass your details on to any third party.