Privacy policy

The information in this privacy policy relates to St John Ambulance® and Support St John Ltd (each of which trades as St John Supplies®).

Data Protection Act 1998

We are registered under the Data Protection Act 1998 and abide by the eight Data Protection principles set out in the Act.

Please direct enquiries to the Data Protection Officer at St Johns Gate, London EC1M 4DA (telephone 020 7324 4000, fax 020 7324 4001 or email).

Transfer of data outside of the European Union

St John Ambulance operates in the Baliwicks of Guernsey and Jersey and in the Isle of Man, each of which are outside of the European Union. Information provided through this website may be provided to our local offices in those territories and stored in data retrieval systems in the territory. This will only occur when you request information or services relating to our operation in those territories.

Collection of personal data

We will only require you to provide us with the personal information appropriate for us to complete specific tasks, for example, when you place an order we require you to provide us with sufficient personal information so that we may process your order, despatch it to you and also so that we may contact you in the event of a problem or to draw your attention to related goods or services. You may provide us with additional information at your own discretion.

Use of your information and your preferences

We will use your information to provide and personalise our service. We will use your contact details to communicate with you.

We may use your information to send you offers and news about our products and services and those of our business associates only when you have opted-in to receive those communications.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our services.

Disclosures of your information

We will only disclosure your information in the manner permitted by our registration or where required to do so by law. In particular we may disclosure information to other parts of the St John Ambulance‘group’ and to our business associates/successors.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy.

Use of Cookies

To make full use of the online shopping and personalised features on St John Ambulance websites (sja.org.uk, stjohnsupplies.co.uk and teachthedifference.org.uk), your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from St John Ambulance you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

More information about cookies and how to control how they are set can be found at www.allaboutcookies.org

Our website uses three types of cookies:

Strictly necessary

We use strictly necessary cookies to maintain information about your session on our server. These allow us to maintain your shopping basket and improve navigation on our site. View the list of strictly necessary cookies used by our site.

Please note you must allow the use of cookies for this website in order to shop with St John Ambulance online.

Functionality

We use functionality cookies to allow the site to recognise you when you return to our pages or if you login whilst you are on the site, to remember you until you close your web browser. These cookies let us know your preferences and allow you to skip tasks you have already carried out such as completing form information. The functionality cookies we place on your computer only contain a reference so that we can access your personal information. No personal information is contained within the cookies. View the list of functionality cookies used by our site.

Performance

We use performance cookies to provide tracking of your activity on the website - see website tracking below. These cookies are not linked to any personal information about you and are used to provide generic statistical information about patterns of activity on our website. View the list of performance cookies used by our site.

Targeting or advertising

St John Ambulance does not use target or advertising cookies on our websites.

Third-party cookies

Embedded content

We sometimes embed photos and video content from websites such as YouTube or Wistia. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. St John Ambulance does not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Sharing tools

St John Ambulance also uses embedded ‘share’ buttons on some of our web pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Again, St John Ambulance does not control the dissemination of these cookies.

Privacy of personal data

We aim to protect the security of your personal data at all times. We aim to accomplish this by using a combination of methods including, but not limited to:

• Your personal information will only be displayed on the screen if you are within a session for which you have provided your password.
• Whenever your personal information is exchanged between your web browser and our web server we use highly effective methods of encryption - this is currently 128 bit SSL (secure sockets layer) encryption. This makes it extremely difficult for someone to intercept and read the information being passed between your web browser and our web server.

Access rights

You have the right to access the personal information that we hold about you. Requests should be made in writing via the contact details provided above.