SMS terms and conditions

If you have sent a text to request a free guide:

Thank you for texting to request your free first aid guide. We will call you within the next four weeks to arrange delivery and to talk to you about supporting St John Ambulance.

Please note: We are currently experiencing a high level of demand for the first aid guides, please allow up to 6 weeks for delivery. Thank you for your patience.

Any text you send in relation to the first aid guide will be charged at your standard network rate; the charge will show on your bill and the sender will show as a five digit number, not St John Ambulance. You will not be charged for texts received from St John Ambulance.

If you have sent a text to make a £1 donation

Texts will be charged at £1 plus one message at your standard network rate; the charge will show on your bill and the sender will show as a five digit number, not St John Ambulance. A minimum of 95p will be donated to the charity once network providers have taken out their costs.

If you have sent a text to make a £3 donation

Texts will be charged at £3 plus one message at your standard network rate; the charge will show on your bill and the sender will show as a five digit number, not St John Ambulance. A minimum of £2.94 will be donated to the charity once network providers have taken out their costs.

If you have sent a text to make a £4 donation

Texts will be charged at £4 plus one message at your standard network rate; the charge will show on your bill and the sender will show as a five digit number, not St John Ambulance. A minimum of £3.92 will be donated to the charity once network providers have taken out their costs.

If you have sent a text to make a £5 donation

Texts will be charged at £5 plus one message at your standard network rate; the charge will show on your bill and the sender will show as a five digit number, not St John Ambulance. A minimum of £4.90 will be donated to the charity once network providers have taken out their costs.

If you have sent a text to make a £10 donation

Texts will be charged at £10 plus one message at your standard network rate; the charge will show on your bill and the sender will show as a five digit number, not St John Ambulance. A minimum of £9.80 will be donated to the charity once network providers have taken out their costs.

General terms

By contacting us via text you consent to us getting in touch with you to request delivery details and tell you about our work and how you can support us.

St John Ambulance will not be liable for delays or failures in receipt of any SMS messages, as delivery is subject to transmission from your network operator and processing by your mobile phone device.

This SMS service is being provided for St John Ambulance by a third party provider.

Data obtained from you in connection with this SMS service may include your mobile number, your carrier's name and the date, the time and content of your messages and other information that you may provide.

Unsubscribe

If you would like to unsubscribe or you do not wish to receive any further communication from St John Ambulance in the future please contact us:

  • Telephone - 020 7324 4160
  • Email - Supporter-Team@nhq.sja.org.uk (please include your full name and mobile number)
  • Text - Please text the word OPTOUT to 81400

Data protection

Your data will be handled in accordance with the Data Protection Act 1998 and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where;

  1. such transfer is a necessary part of our activities, or
  2. we are required to do so by operation of law.

You have a right under the Data Protection Act 1998 to obtain information from us. If you have any queries concerning this right, please contact our Data Protection Officer at St Johns Gate, London EC1M 4DA.

For more information contact

Tel: 020 7324 4000
Contact us by email

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