A summary of our terms and conditions relating to all
full terms and conditions.
Please note that if your company has a
national account contract, alternative terms and conditions may
1. Payment terms
Our standard payment terms is
that payment is taken at booking unless otherwise stated. If
payment by invoice has been previously agreed, the payment needs to
be made 30 days from the date of invoice or prior to the course
start date, whichever is sooner.
2. Credit terms
Our standard credit terms for account customers are 30 days from
the date of invoice. Please contact your local office if you wish
to set up a credit account with us.
3. Course bookings
Bookings may be made by email, via the St John Ambulance website
or by fax, letter or phone. Telephone bookings must be confirmed in
writing upon request. Please quote purchase order numbers where
Should circumstances mean that you need to transfer to another
St John Ambulance course, the following charges will apply,
dependent on notice given:
- First transfer, made more than four weeks prior to the course
start date - no charge
- Two to four weeks notice given - 25% of the course fee
- Less than two weeks notice given - 50% of the course fee.
All transfers must be taken within a period of six months from
the original date.
Should circumstances mean that you have to cancel your course
and are unable to transfer your booking to another date at the time
of cancellation, the following charges will apply:
- More than four weeks prior to the course start date - no
- Two to four weeks prior to the course - 50% of the course
- Less than two weeks prior to the course - full fee.
NB Cancellation must be made in writing and received by St John
Ambulance by the due date.
If you do not attend a course, and you have not previously
informed us, the full course fee remains payable.
7. Late arrivals/missed sessions
If you arrive late for a course or are absent from any session,
we reserve the right to refuse to accept you for training if we
feel you will gain insufficient knowledge or skill in the time
remaining. In all such cases, the full course fee remains payable.
To conform with Health and Safety Executive (HSE) requirements
for statutory certificates, attendance at all sessions is
8. Unforseen circumstances
On occasion, unforseen circumstances may require us to cancel a
course. In such circumstances you will be given as much notice as
possible and either a free transfer to another course date or a
full refund of fees paid.
9. Requalification courses
To be eligible to attend an HSE two-day Requalification course,
students must present a valid First aid at work
All course fees are subject to the current VAT (valid exemptions
11. Distance selling regulations 2000
We abide by the applicable elements of the Distance selling
12. Guidelines for students and employers
It is the employer's responsibility to ensure that students are
free from any condition which would affect their capability to
undertake their chosen course, and that they have the aptitude to
cope with an intensive course of study. We welcome students with
disabilities but it remains their employer's responsibility to
ensure that they are appropriately supported in their
St John Ambulance would welcome in advance, for setup purposes,
notification of any assistance that a student is likely to need
during the running of the course.
If it is felt that the student doesn't meet the learning
outcomes of the course and or assessment process and is
referred, they will be offered a free assessment. Any further
training or coaching over and above that provided on the
course may be charged for.
13. Fair processing
All information that we hold concerning you will be held and
processed by St John Ambulance strictly in accordance with the
provisions of the Data Protection Act 1998.
Such data will be used by the organisation to administer our
relationship with you as a customer on the Professional drivers
first aid course or the Emergency first aid at work
(JAUPT) course. We reserve the right to share information with the
Joint Approvals Unit for Periodic Training (JAUPT) and the Driving
Standards Agency (DSA). We will not, without your consent, supply
your name and addresses to any [other] third parties except where
(1) such transfer is a necessary part of the activities that we
undertake, or (2) we are required to do so by operation of law.
As an individual, you have a right under the Data Protection Act
1998 to obtain information from us, including a description of the
data that we hold on you. Should you have any queries concerning
this right, please contact our Data Protection Officer at St John’s
Gate, Clerkenwell London EC1M 4DA.