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Volunteer management

We recognise that our volunteers take on a lot of responsibility.

This is why we understand the importance of good volunteer management at every level of our organisation. We’ll ensure that you always have someone to support and assist your development as a volunteer, and that you know who you can speak to if you are unsure about anything.

Our management structure

For first aiders and ambulance crew, youth leaders and trainers

When you join a local unit as an event first aider, your unit manager will be your first point of call for any questions or concerns you might have.

Unit managers are supported by area managers, who are supported by district managers and regional directors.

For other support roles

Volunteers involved in other aspects of St John Ambulance (for example, fundraising or human resources) will operate under a different supervision system that will be specific to their role.

Helping you develop

All of our volunteers have a volunteer development review at least once a year. This is an opportunity for you to meet with your line manager to discuss how you have been doing over the last 12 months, identify any opportunities for development, and address any questions or concerns that you or your manager might have about your role.