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Your rights as a volunteer

As a St John Ambulance volunteer, you’ll have the right to:

Be treated with respect

We are committed to treating all of our volunteers and employees with fairness and respect, under our equality, inclusivity and diversity policy.

We do not tolerate discrimination or bullying of any kind, towards volunteers, employees or service users. If you are treated unfairly during your work as a volunteer, your line manager can help you to resolve things. If the situation cannot be resolved informally, you can submit a formal complaint through our grievance procedure. We take all complaints seriously.

Work in a safe environment

We are committed to providing a safe and healthy environment for all of our volunteers and employees. We will do as much as possible to minimise any risks in any case where volunteering might impact on your health or wellbeing. We have procedures in place for accident reporting, safe driving, safe use of display screen equipment, and stress management.

Be supported with appropriate training and development

As a volunteer for us, you will receive appropriate training relevant to your role, so that you are empowered to perform to the best of your ability and never find yourself unprepared.

We will support your development as a volunteer, and help you to identify opportunities to enhance your skills or progress within your role. We believe in recognising and rewarding good performance, and will take previous experience and achievements into account when considering any applications.

Have your opinions and concerns heard

We believe that we operate best when our volunteers feel able to express their opinions and contribute their ideas. During your time as a volunteer, you will be given the opportunity to express your views about how St John Ambulance can improve and develop.

Have your expenses covered

We will reimburse any reasonable out-of-pocket expenses (eg. travel to events) in line with our expenses policy.