Customer Service Advisor

Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.'

About Us

St John Ambulance is the nation’s leading first aid charity. Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people. First aid is such a simple skill, but it has an incredible impact. We want everyone to learn it, so that they can be the difference between a life lost and a life saved.

To achieve this, we provide a wide range of products and services to the community such as our workplace and community training, first aid support at events and our vital work with the emergency services with our ambulance operations. We generate around £100m per annum which we reinvest in delivering and campaigning for better access to first aid for everyone. By doing this, we can give people access to important skills that they wouldn’t otherwise get the chance to learn.

We are also passionate about campaigning to raise awareness of first aid so that everyone has access to life saving knowledge through our award-winning ad campaigns such as "The Chokeables" which is credited with saving at least 54 babies live and recently won the Charity Film of the Year Award 2017.

Customer Service Advisor


About the Role

We are looking for a Customer Service Advisor to join the Onsite Team in our Stockport office. You will be  responsible for delivering service excellence to all customers but with specific focus on Onsite customers. To provide an effective telephone sales service to incoming callers and manage shared inboxes ensuring training requirements and requests are dealt with accurately and efficiently whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

This role will require you to have experience of working in a customer service environment,  excellent interpersonal skills and with the ability to communicate effectively at all levels.  Intermediate IT skills are also an essential requirement.



Closing Date 28th February 2018

Internal Candidates Apply here  

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Job Information

Job Role
Sales & Customer Service


Salary Description

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