IT Service Desk Analyst

Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.'

About Us

St John Ambulance is the nation’s leading first aid charity. Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people. First aid is such a simple skill, but it has an incredible impact.

We provide a wide range of products and services to the community such as our workplace and community training, first aid support at events and our vital work with the emergency services with our ambulance operations. We generate around £100m per annum which we reinvest in delivering and campaigning for better access to first aid for everyone.

We are also passionate about campaigning to raise awareness of first aid so that everyone has access to lifesaving knowledge through our award-winning ad campaigns such as "The Chokeables" which is credited with saving at least 54 babies lives and recently won the Charity Film of the Year Award 2017.

About the Role

St John Ambulance is currently seeking to recruit an IT Service Desk Analyst for its National Headquarters.

This role will form part of the IT Service Desk function, acting as the first point of contact for members of the St John Ambulance community requiring IT support. Resolving reported support requests to the end users satisfaction, using approved methods, tools and procedures and in accordance with the agreed timescales published within the SLA.

The role will require variable start and end times according to the IT Service Desk rota to meet the needs of the organisation.

About You

Candidates should have previous experience of working on an IT Service Desk, and good knowledge of the ITIL processes. You must have excellent customer service skills as well as your technical abilities and be able support and help non-technical end users with issues and concerns. You should be up-to-date with current IT processes and applications, used to working with internal and bespoke systems, and able to hit the ground running.


Working at St John Ambulance - More than one way to save a life

We are a constantly evolving team of over 2,000 employees and 15,000 volunteers, together we’re united by our goal of saving lives through essential first aid services, first aid training and campaigning, to ensure that no one suffers from the lack of first aiders.

We believe that every team member is key to our success whether they work in Ambulance Operations, Marketing, Training or HR and our values of Humanity, Excellence, Accountability, Responsiveness and Teamwork are embedded in everything we do.

We believe in setting our people up for success in a collaborative and positive environment where we are constantly open to change and new ideas.


Closing Date:  25 April 2018


Interview Date: Interviews to be held 5 May. We may hold phone interviews before this date, and there will be a short skills assessment for you to complete, if you are shortlisted.

If you are a current St John Ambulance employee, please use this link:


If you wish to apply for this role and are an External Candidate or SJA volunteer, please click here


Share this job vacancy

Job Information

Job Role
IT Services


Salary Description
£24,700 - £27,000

Contact and copyright info