Infrastructure Lead Systems Engineer

'Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.'

About the Role

As the Lead Systems Engineer for St John Ambulance, you will help us support our user base of 2,000 employees and 15,000 employees, many of whom operate in remote areas throughout England, by ensuring that our IT infrastructure is secure and up-to-date.

This role is diverse and you will be responsible for a wide variety of tasks such as the monitoring, management and improvement of our server estate (Production, Test and Dev) as well as working on messaging and collaboration services, web servers and services, applications and the databases used by SJA in conjunction with the other team members. You will follow strict change control processes, keep documentation up to date and effectively manage Incidents, requests and tasks assigned to the team

As a Lead Systems Engineer, you will report into our Infrastructure Manager and will represent them at meetings and assist in leading the team, so you must be passionate about mentoring and coaching people. You will also have the ability to identify cost savings and better processes and technologies to help drive the team forward.


  • Design, implement and maintain the security, resilience and performance of Local and Wide Area Networks in use by SJA.
  • Be the first point of reference for external customers or internal stakeholders on technical questions relating to infrastructure.
  • Leading support for Incidents within Infrastructure agreed SLA’s and to a high degree of customer satisfaction.
  • Monitor the capacity requirements of the network and security devices, reporting on any changes to the resource requirements and suggesting changes where necessary. 

If you have any questions before applying; please contact

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Much of our front-line delivery is provided by our dedicated and highly-trained volunteers.

Every year, hundreds of thousands of people, many of them under 18, also learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat, the communities we serve, and our own people.

We are a team of over 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid, training and campaigning.

Your wellbeing is very important to us, we, therefore, provide a variety of confidential services to help manage your money, health and mental wellbeing which you can start using from the moment you join.

You will receive; Competitive salary, fantastic pension scheme, cycle to work scheme, health and wellbeing portal, access to discounts portal including gym discounts, high street stores and restaurants and access to our confidential assistance programme.

Closing Date: 9 November 2018

Initial telephone interviews will take place between 12th November- 16th November


If you are a current St John Ambulance employee, please apply here: Current Employee

For all other candidates, or SJA volunteers wishing to apply, please click here

Share this job vacancy

Job Information

Job Role
IT Services


Salary Description
£40,000 - £45,945

Contact and copyright info