Infrastructure Lead Systems Engineer

'Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.'

About the Role

As the Lead Systems Engineer for St John Ambulance, you will help us support our user base of 2,000 employees and 15,000 employees, many of whom operate in remote areas throughout England, by ensuring that our IT infrastructure is secure and up-to-date.

This role is diverse and you will be responsible for a wide variety of tasks such as the monitoring, management and improvement of our server estate (Production, Test and Dev) as well as working on messaging and collaboration services, web servers and services, applications and the databases used by SJA in conjunction with the other team members. You will follow strict change control processes, keep documentation up to date and effectively manage Incidents, requests and tasks assigned to the team

As a Lead Systems Engineer, you will report into our Infrastructure Manager and will represent them at meetings and assist in leading the team, so you must be passionate about mentoring and coaching people. You will also have the ability to identify cost savings and better processes and technologies to help drive the team forward.


  • Design, implement and maintain the security, resilience and performance of Local and Wide Area Networks in use by SJA.
  • Be the first point of reference for external customers or internal stakeholders on technical questions relating to infrastructure.
  • Leading support for Incidents within Infrastructure agreed SLA’s and to a high degree of customer satisfaction.
  • Monitor the capacity requirements of the network and security devices, reporting on any changes to the resource requirements and suggesting changes where necessary. 

If you have any questions before applying; please contact

About Us

St John Ambulance is the nation’s leading first aid charity. Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people. First aid is such a simple skill, but it has an incredible impact. We want everyone to learn it so that they can be the difference between a life lost and a life saved.

To achieve this, we provide a wide range of products and services to the community such as our workplace and community training, first aid support at events and our vital work with the emergency services with our ambulance operations. We generate around £100m per annum which we reinvest in delivering and campaigning for better access to first aid for everyone. By doing this, we can give people access to important skills that they wouldn’t otherwise get the chance to learn.

We are also passionate about campaigning to raise awareness of first aid so that everyone has access to life-saving knowledge through our award-winning ad campaigns such as "The Chokeables" which is credited with saving at least 54 babies lives and recently won the Charity Film of the Year Award 2017.

Working at St John Ambulance - More than one way to save a life

We are a constantly evolving team of over 2,500 employees and 15,000 volunteers, together we’re united by our goal of saving lives through essential first aid services, first aid training and campaigning, to ensure that no one suffers from the lack of first aiders.

We believe that every team member is key to our success whether they work in Ambulance Operations, Marketing, Training or HR and our values of Humanity, Excellence, Accountability, Responsiveness and Team Work are embedded in everything we do.

Closing Date: 10 August 2018

Interview date to be confirmed


If you are a current St John Ambulance employee, please apply here: Current Employee

For all other candidates, or SJA volunteers wishing to apply, please click here

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Job Information

Job Role
Information Systems & Processes


Salary Description
£40,000 - £45,945

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