Lead IT Service Desk Analyst - level 3

Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.'

About Us

St John Ambulance is the nation’s leading first aid charity. Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people. First aid is such a simple skill, but it has an incredible impact.

We provide a wide range of products and services to the community such as our workplace and community training, first aid support at events and our vital work with the emergency services with our ambulance operations. We generate around £100m per annum which we reinvest in delivering and campaigning for better access to first aid for everyone.

We are also passionate about campaigning to raise awareness of first aid so that everyone has access to lifesaving knowledge through our award-winning ad campaigns such as "The Chokeables" which is credited with saving at least 54 babies lives and recently won the Charity Film of the Year Award 2017.

About the Role

St John Ambulance is currently seeking to recruit a Lead IT Service Desk Analyst - Level 3 for its National Headquarters.

This role will form part of the IT Service Desk function, supporting the systems used by the St John Ambulance community, within agreed service levels and with a constant focus on customer service and satisfaction.

To support the Service Desk team and provide higher level of support to the users of St John Ambulance. The role requires a higher level of technical ability, as the Service Desk team will escalate Incidents to the Level 3 Service Desk Analyst that they are unable to resolve in a timely manner.

The role will require variable start and end times according to the IT Service Desk rota to meet the needs of the business.

About You

Candidates should have previous experience of working on a Service Desk in a senior technical role, and good knowledge of the ITIL processes.

You must be Microsoft or Comptia qualified professional and should hold ITIL v3 Foundation Certificate.

You must have excellent customer service and technical skills and be able support and help non-technical end users with issues and concerns. You should be up-to-date with current IT processes and applications, used to working with internal and bespoke systems, and able to hit the ground running.

Closing Date:  20th July 2018

Interview Date: 26th July 2018


We may hold phone interviews before this date, and there will be a short skills assessment for you to complete, if you are shortlisted.

If you are a current St John Ambulance employee, please use this link:  https://candidate.sja.org.uk/75836SJC


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