The Online Learning Space is an area on our eLearning Platform that individuals can register to access. It is a free resource to help aid your skill retention through short interactive modules, mini courses and activities.
It also includes online modules that must be completed (as part of our blended online training courses) before you attend the second part of the courses in person at one of our training venues.
Frequently asked questions
My username and password aren't working
The online learning space login details are separate from your St John Ambulance account details. You will need to create an account at https://etraining.sja.org.uk/ using the 'Register here for free' link.
You view the learning in Google Chrome, Firefox, Safari or Edge
Your device can run video and sound over HTML5 (H.264)
Your IT department does not cache our sites
IT ensure a connection through their proxy or firewall to:
Users may not be able to our online learning space if:
Your IT Department heavily cache our addresses
Your IT department block our addresses
Your IT department do not whitelist our addresses
You view the learning on Windows XP running Internet Explorer
You may not have access to some materials without a soundcard/speakers/headphones
You have an unreliable internet connection
Your internet connection is less than 512kb a second
You view the learning in Internet Explorer 6,7,8, 9, 10 & 11
You use Safari 7 or below as they have known compatibility issues with Moodle 3.10.
Why does nothing happen when I click enter on a module?
Our modules open in a new window, so make sure you check your browser for the module and ensure you have allowed pop ups from our system.
Why does the course completion still say not started, even though I have completed the course?
There’s sometimes a delay in the system updating results, try logging off and logging back on again.
How do I recieve my online certificate?
Your certificate will automatically generate once you have completed all the required modules for certain courses*. It will appear at the bottom of the course page; from here it can be downloaded and saved.
If your certificate is not generating please make sure you have completed all the required modules/ activities of the course, once a section is completed a blue tick will appear next to that module/activity.
*You will not receive a certificate for completing the below online courses:
Blended Online First Aid at Work course
Blended Online First Aid at Work Requalification course
Blended Online Paediatric First Aid course
These online courses are part of blended training courses, where you complete the online section before attending a training venue to complete the course and take assessments. Only once the assessment is passed will you receive your certificate.
My certificate doesnt have a date?
The courses that generate certificates are not full official qualifications. Therefore, some of the certificates generated do not provide a completion date. However, we can track the course completion and can identify our own certificates with unique codes.
How can I give feedback?
You can provide feedback using the feedback link on your dashboard page; you’ll will be redirected to a survey.
What happens to the data I share with St John Ambulance
At St John Ambulance we take your privacy very seriously and are committed to protecting the security of your personal information. St John Ambulance will never exchange or sell your information to another organisation for their own marketing purposes.
Please note Online Learning Space is hosted by the Charity Learning Consortium on behalf of St John Ambulance.
If you would like to find out more on how St John Ambulance will store and keep your data, please contact firstname.lastname@example.org.
How do I log out of the online training platform?
To log out of our online training platform click the drop-down arrow that is situated next to your profile name in the top right-hand corner. Then click log out from the dropdown menu.
There is an error with your details. Either your email address or password is not recognised.
If you had an account on our previous website, you will need to register your details again. Please use the same email address you used previously.