Frequently asked questions about Online Training from St John Ambulance
What is an Online Learning Space?
The Online Learning Space is an area on our eLearning Platform that individuals can register to access. It is a free resource to help aid your skill retention through short interactive modules, mini courses and activities.
It also includes online modules that must be completed (as part of our blended online training courses) before you attend the second part of the courses in person at one of our training venues.
Do I need anything special to use it?
My username and password aren’t working
The online learning space login details are separate from your St John Ambulance account details. You will need to create an account at https://etraining.sja.org.uk/ using the 'Register here for free' link.
I’m having trouble registering onto the platform
To gain access to the platform will need to register using the 'Register for free here' link on https://etraining.sja.org.uk/
I have forgotten my username or password
You can reset your password using the ‘need assistance? Reset your password’ link on https://etraining.sja.org.uk/. Here you can reset your account using your username or email address.
Why does the course completion still say not started, even though I have completed the course?
Why does nothing happen when I click enter on a module?
Which courses will I receive an online certificate for?
Certificates are not generated for all of our online courses. You will not receive a certificate for completing the below online courses:
- Blended Online First Aid at Work Requalification course
- Blended Online Paediatric First Aid course
These online courses are part of blended training courses, where you complete the online section before attending a training venue to complete the course and take assessments. Only once the assessment are passed will you receive your certificate.
How do I receive my online certificate?
My certificate is not generating
My certificate does not have a date
What do I do if I want to provide feedback?
What happens to the data I share with St John Ambulance?
At St John Ambulance we take your privacy very seriously and are committed to protecting the security of your personal information. St John Ambulance will never exchange or sell your information to another organisation for their own marketing purposes.
Please note Online Learning Space is hosted by the Charity Learning Consortium on behalf of St John Ambulance.
If you would like to find out more on how St John Ambulance will store and keep your data, please contact firstname.lastname@example.org.