Assurance & Quality Administrator

About the Role

This role is a varied and diverse administration role providing compliance support regarding regulatory, internal and customer standards. In addition to general admin tasks, you will be responsible for inputting data into our Incident Management Framework, reports and record maintenance, overseeing alignment to reporting timescales, documentation gathering and filing, etc. You will also provide support to and report to the Regional Assurance & Quality Managers. 

Please note the role is shared across two Regions, the successful candidate can be based in a St John Ambulance office in Birmingham or Ossett. Occasional travel will be required to the other office.

About You

You will be and experienced administrator who is proactive and solution orientated and be able to plan and prioritise your workload efficiently. There are many internal and external stakeholders that you will need to liaise with, so you must have great interpersonal skills and a keen customer service focus. You must have more than basic admin skills, especially with MS Office suite and be able to work with detailed spreadsheets and complex documents comfortably, and of course, a high level of attention to detail is a must for this position. Ideally you will have worked in a compliance, clinical, audit or regulatory environment or similar however this is not essential.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Much of our front-line delivery is provided by our dedicated and highly-trained volunteers.

Every year, hundreds of thousands of people, many of them under 18, also learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat, the communities we serve, and our own people.

We are a team of over 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid, training and campaigning.

Your wellbeing is very important to us, we, therefore, provide a variety of confidential services to help manage your money, health and mental wellbeing which you can start using from the moment you join.

You will receive; Competitive salary, fantastic pension scheme, cycle to work scheme, health and wellbeing portal, access to discounts portal including gym discounts, high street stores and restaurants and access to our confidential assistance programme.

Interview Date: 6 & 7 February 2019
Application Review Date: 28 January 2019
We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please click here


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Job Information

Job Role
Assurance & Quality


Salary Description
£16,600 - £17,780

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