Service Delivery Coordinator

About the Role

Please note this is a permanent position at 40 hours per week.

As a Service Delivery Coordinator with St John Ambulance, you are fully responsible for the coordination of the regional ambulance control / administration centre, ensuring the running of the service is safe, efficient, effective, economical and done so in a compliant manner. You will maintain and run an effective rota system to suit service need and ensure a seamless planning cycle for rota gaps due to sickness, annual leave or vacancy shortages.

As Service Delivery Coordinator, you will liaise with the fleet lead to ensure all vehicle faults that are reported receive action. You will review stock levels and liaise with the Procurement Administrator to place orders to ensure that there are sufficient levels to meet the demands of the customer. You will also provide governance over the service's paperwork ensuring a seamless audit trail and assist in maintaining the service's Care Quality Commission compliance.

Please refer to the full job description for further details (this can be found on our website or once you click apply) 

About You

To be successful in this role, you must be able to work on your own initiative and have a willingness to learn and adapt new skills. You will have excellent interpersonal skills with the ability to communicate effectively at all levels.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Much of our front-line delivery is provided by our dedicated and highly-trained volunteers.

Every year, hundreds of thousands of people, many of them under 18, also learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat, the communities we serve, and our own people.

We are a team of over 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid, training and campaigning.

Your wellbeing is very important to us, we, therefore, provide a variety of confidential services to help manage your money, health and mental wellbeing which you can start using from the moment you join.

You will receive; Competitive salary, fantastic pension scheme, cycle to work scheme, health and wellbeing portal, access to discounts portal including gym discounts, high street stores and restaurants and access to our confidential assistance programme.


Interview Date: 09/05/2019

Application Review Date: 22/04/2019

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please click here


Share this job vacancy

Job Information

Job Role
Ambulance Operations


Salary Description
£23,150 - £28,829

Contact and copyright info