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Frequently Asked Questions - Advertising, brand and communications

How do I share my first aid story?

We love hearing about real life first aid stories. If you would like to help raise awareness of the importance of these life saving skills send us your story.

I have a press enquiry, who do I talk to?

If you have a media enquiry, please contact our PR team. For regional PR enquiries please contact the relevant PR Officer below:

North - please contact our main press office, 
London & the South - Kate Rutsch,
West - Dave Shuttleworth,
East - Ian Groves,

I would like to use some of your branded material (e.g. first aid leaflets, baby first aid guide), how do I get hold of these?

Please contact our brand team at who will be able to deal with your enquiry.

I would like to hire a St John Ambulance building

If you contact our facilities team at  they will be able to assist you with this enquiry.

If you still can't find what you're looking for, contact us directly. Please email

Help us get the important things right and give us your feedback

We value your feedback, by learning from your experiences and working to resolve any challenges, we can continue to make positive improvements to the quality of our services. To ensure that we manage your feedback appropriately, please tell us if you are one of the following:

Patient or their representative

Patient or their representative

Members of the public

Members of the public

Fundraiser or supporter

Fundraiser or supporter

National Feedback Policy

We are committed to improving the quality of our services, by learning and acting on feedback from our customers, patients, supports and members of the public. Take a look at our National Feedback Policy for more information.

Can't find what you're looking for?

If you can't find what you're looking for in our FAQ's, give us a call

General enquiries

08700 104950 (Mon-Fri 9am-5pm) Calls cost 2p per minutes plus your phone company's access charge.

National Headquarters

0207 324 4000 (Mon-Fri 9am-5pm)

Training course enquiries

0844 770 4800 (Mon-Fri 8:30am-5:30pm) Calls cost 7p per minutes plus your phone company's access charge.