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Personal Fundraising Services (PFS)

We are not currently working with PFS but if you have signed up with one their fundraisers working on our behalf and have any questions, please check below.

What if I’ve changed my mind or my bank details change?

If you signed up at a local shopping centre at an event, over the phone, online or by post please email  or call us on 0114 238 7425. Please provide us with your name, address and reference number if available.

How do I make a complaint?

If you’re unhappy about something, please call our team 0207 324 4156 (local rate) or email We investigate all complaints thoroughly and as quickly as possible.