St John Ambulance – Standard Terms and Conditions for Public
In these Terms and Conditions “We”, “Our”, “Us” refers to St
John Ambulance and “You”, Your” refers to the party contracting
with St John Ambulance. During the continuance of the Agreement
into which these Terms and Conditions are incorporated (the
“Agreement”), We shall supply our services as may be separately
agreed between the parties and You shall purchase the same subject
to these Terms and Conditions. Definitions in the Agreement shall
also apply in these Terms and Conditions. In the event of any
conflict between these Terms and Conditions and other terms of the
Agreement, those other terms of the Agreement shall take
1 Orders/Acceptance to cover Public Events
1.1 All orders for Us to provide services at Your event (“the
Event”) must be placed by You using Our online request form at
www.sja.org.uk. You are required to supply as much information
about Your event on the online booking to enable Us to adequately
assess Your event.
1.2 We are a voluntary organisation and a Registered Charity (No
1077265/1) and do not receive government funding for providing
first aid cover. We cannot therefore guarantee that any particular
request for Us to provide services will be accepted.
1.3 The issue by Us of a quotation is not a binding offer and We
will only assume contractual liability once We have accepted in
writing Your confirmation that the quotation meets Your
2.1 Our charges are as set out in the Tariff for Resources,
which forms part of these Terms & Conditions. All charges are
subject to VAT.
2.2 The charges as set out in the National Tariff are applied
for events of not more than 8 hours duration, between the hours of
06:00 and 00:00. Events outside these hours may be subject to a
surcharge, dependant on the start and finish times and the duration
of the event.
2.3 For events where the duration is greater than 5 hours, time
must be allowed for Our personnel to take adequate rest
2.4 Once at the Event, regardless of the duration, the finish
time specified on the online booking shall be considered as the
finish time of the Event. If an Event continues beyond this finish
time, We reserve the right to leave the Event at the specified
finish time. Any possible overrun must be discussed with the St
John Ambulance Event Manager at the Event as soon as possible. The
decision is at the discretion of the St John Ambulance Event
Manager at the Event. Where personnel are willing to remain at the
Event, the relevant excess charges shall apply in accordance with
Our National Tariff. In all incidences where the finish time
exceeds that of the stated time on the booking form, excess charges
will become payable.
2.5 A mileage charge may be made for payment to Our personnel
using their own vehicles to attend the Event.
2.6 A subsistence fee may be charged for events exceeding 5
hours, where food and refreshments are not provided.
2.7 If You wish to cancel Your request for Our attendance at
Your Event, You must give Us written notice to be received at Our
Events Hub at least ten days before the Event. If such notice is
not given, then a charge of the full fee plus VAT will be made.
Email notification is acceptable as written notice and should be to
the Regional Events Office that your booking is engaged with.
2.8 If You wish to change the date and/or times of Your event,
You must communicate these changes to Us in writing (email
acceptable) with as much notice as is possible. We cannot guarantee
to be able to cover Your event where We are already fully booked
for the new date or time period, but will work with You to assess
this should the case arise.
2.9 Once we have agreed that We will cover Your Event, We will
raise an invoice for your Event cover charges. We will aim to
provide the facilities to make payment by card and will also accept
cheque payments. Cash is not an acceptable form of payment.
2.10 The terms of payment are 30 days from the date of invoice
and Late Payments will incur interest at 3% over Barclays Bank Base
2.11 If You owe Us monies from outstanding invoice(s) We reserve
the right to decline to cover any of Your events until Your account
is settled with us.
3. Your Responsibilities
3.1 As the Organiser of the Event You retain full responsibility
for ensuring that a satisfactory Risk Assessment has been carried
out for the Event and that the Risk Management Plan has been
3.2 You must ensure that the Event is properly policed, so that
Our personnel do not find themselves in threatening situations.
3.3 You must ensure that an area for the treatment of patients
is clearly defined. A dry, covered, clean and private area must be
provided either by You or by Us (at Your cost).
3.4 You must ensure that We have free and clear access and
egress to and from the site of the Event for Our personnel and
3.5 You must ensure that inclusion of other medical personnel at
the event is notified to Us in advance of Your event and that they
are introduced to Our St John Ambulance Event Manager on arrival.
Where more than one supplier is required, it is important for all
the providers involved to be aware that they will be working
alongside other organisations and agree, in writing, that this is
acceptable. There will need to be very clear written roles and
responsibilities, as well as which provider is covering which area
and who is to be the senior medical officer (or similar title) for
3.6 You must adhere to any reasonable request to stop the Event
while treatment takes place.
3.7 Your Event staff must be made aware of where the first aid
post(s), personnel and / or ambulance(s) are located to assist any
requests from participants or spectators.
3.8 Should the Event be of such a size that You are using maps,
plans and/or radio equipment, Our personnel should be provided with
them. It is Your responsibility to ensure an appropriate
system/route of communication is made known to Us.
3.9 You are responsible for ensuring that all necessary licenses
to operate the Event have been obtained and for compliance with all
conditions associated with such licences and in respect of all
relevant legislation, regulations or similar. Failure to comply
with the requirements of this clause may be treated by Us as a
fundamental breach of this Agreement, in which case We shall be
entitled to immediately terminate the Event. This will not affect
Our right to be paid for Our services (whether performed or
3.10 You must have in place public liability insurance cover in
the insured sum of at least £10 million.
4. Our responsibilities (and limitations to the same)
4.1 We will provide first aid services at the Event in a manner
commensurate with good industry practice.
4.2 We may carry out Our own Risk Assessments and management
plan in relation to the medical provision, but these are for Our
own purposes. You remain fully responsible for Your Event (see
‘Your responsibilities’ above).
4.3 Our St John Ambulance Event Manager at the Event shall
manage the deployment of Our personnel. They are responsible for
the health, safety and welfare of Our personnel and have a legal
obligation under relevant legislations.
4.4 It may be necessary for Our personnel to leave the Event, in
order to obtain further medical care for any person they are
treating. We accept no liability should this mean that the Event
has to cease due to such a reduction of first aid cover.
4.5 In the unlikely event of a declared Major Incident occurring
elsewhere within the Country, We may be called away by a Local
Authority, Statutory Body, or other Emergency agency. We therefore
reserve the right to leave Your Event if We conclude that other
demands for Our services must take precedence. We will inform You
before leaving Your Event. Should such an instance occur, no
charges will be made to You for any provision We have made at the
Event. We accept no liability for any losses You may incur due to
the termination of the Event in such circumstances. This clause
would only be invoked after discussions with our On-Call Manager
and in consultation with you.
4.6 In the unlikely event of a life threatening situation
occurring in the vicinity of Your Event, any ambulance at Your
Event may be requested to respond (subject to reduced first aid
provision remaining at the Event). Should this occur, We reserve
the right to leave the Event with agreement from You. We accept no
liability for any losses You may incur due to the termination of
the Event, should the cause be due to Our full or partial
4.7 Acceptance of all events is subject to the availability of
such volunteers. In the unlikely event that insufficient personnel
are available for an accepted event, every effort shall be made to
locate resources from elsewhere, as appropriate to the nature of
the event including the use of third party providers approved by
Our Quality System. Should adequate resources remain unavailable,
We reserve the right to provide not less than 24 hours’ notice to
the named contact person of Our intent to provide reduced
resources. If the named contact cannot be reached, all reasonable
effort shall be made to inform the appropriate organisation in some
other manner. It is the responsibility of the person booking Our
resources, to ensure an appropriate system/route of communication
is made known to Us. We accept no liability for any losses You may
incur due to the cancellation or reduction of the Event for reasons
as set out in this Clause.
4.8 In view of the circumstances specified earlier in this
Clause, You are advised to arrange appropriate “Event Cancellation”
insurance. We will not accept liability for any loss which you
incur in relation to cancellation which could have been covered by
4.9 Neither We nor Our personnel shall be liable under any
circumstances, for any damage to land or property in the event of
access being required to a patient or to allow egress from a
4.10 Subject to Clause 4.11 below, neither We nor Our personnel
shall have any liability to You or any third party, for any loss,
expense or damage of any nature, suffered or occurred arising from
any breach of any condition of the Agreement or any negligence or
any breach of statutory or other duty or in any other way in
connection with performance or purported performance of or failure
to perform the Agreement.
4.11 Nothing in this Contract shall be taken to exclude
liability for death or personal injury resulting from Our (or Our
4.12 We shall not be liable for any failure in performance of
any of Our obligations under the Agreement caused by factors
outside of Our control (including but not limited to fire, storm,
5. Information Provided to and by St John Ambulance
5.1 If, in Our opinion, a suitable level of cover cannot be
agreed, or Your Event appears to put Our personnel at unacceptable
risk of injury or illness, We reserve the right not to proceed with
Our services. However, it remains Your sole responsibility as the
body organising the Event to ensure that the level of cover
requested complies with all statutory regulations and requirements
laid down by any governing body relating to such Event.
5.2 Acceptance of all events (and the fees quoted) for the
provision of resources is made on the understanding that the
details of the Event submitted to Us are accurate and correct. If
We are notified of changes to these details, such as levels of
resources, duration, time or location of Event, We reserve the
right to revise Our fees, or to reconsider Our acceptance of the
Event. If upon arrival at the Event, the St John Ambulance Event
Manager in attendance considers the Event to be larger or of a
higher risk than stated on the booking form or subsequent
correspondence. We reserve the right to withdraw from the Event
after consultation with the St John Ambulance On-Call manager. In
such circumstances all reasonable effort shall be made to advise
the contact name on the online booking of the reasons for
withdrawal. Should it be necessary at this stage to withdraw from
the Event, full charges will apply for the resources provided, and
We accept no liability for any loss you may incur due to the
termination of the Event in such circumstances.
5.3 With regard to details of persons treated by Our personnel,
personal information will only be provided upon a request by legal
representation and/or by written consent of the individual
concerned, all subject at all times to the Data Protection Act
(1998). We will provide You with a summary of patients treated, and
in the event of reportable injuries or illnesses under RIDDOR or
other legislation, We will provide you enough details to make a
referral to the relevant authority.
6.1 Any complaints or disagreements regarding Our services or
Our personnel should be taken up with the St John Ambulance Event
Manager at the Event. If the issue cannot be resolved, all
complaints must be made either in writing to the Regional Assurance
Manager, details of whom can be obtained from Our personnel at Your
Event or via our Events Hub, or through the comments and complaints
section of Our website at www.sja.org.uk.
7.1 Each party will ensure that all confidential information
received from the other, remains confidential subject to any
disclosure required by law (when full consultation will take place
between the parties prior to disclosure).
7.2 If You are subject to the Freedom of Information Act (2000)
request, then You agree that before disclosing any information
about Us, You will consult with Us in order to consider if any
exemption to disclosure may be applied. Where We are involved in
the reasons for the disclosure, You will also provide Us with a
copy of the FOI request and any subsequent disclosure.
7.3 Each party confirms that it owns or has all necessary rights
in the use of all intellectual property in relation to the services
which are the subject of the Agreement (and the related
catalogues/literature) and each acknowledges that such intellectual
property shall remain the property of, or the rights in the use of
shall remain with the originating party, unless otherwise agreed in
writing between the authorised representatives of each party.
7.4 If any clause or part of this Contract is found by any
court, tribunal, administrative body or authority of competent
jurisdiction to be illegal, invalid or unenforceable then that
provision will, to the extent required, be severed from this
Agreement and will be ineffective without, as far as is possible,
modifying any other clause or part of this Contract and this will
not affect any other provisions of this Contract which will remain
in full force and effect.
7.5 The parties to this Contract do not intend that any of its
terms will be enforceable by virtue of the Contracts (Rights of
Third Parties) Act 1999 by any person not a party to it.
7.6 No failure or delay by either party to exercise any right,
power or remedy will operate as a waiver of it nor will any partial
exercise preclude any further exercise of the same or of some other
right, power or remedy.
7.7 The Agreement may only be varied or amended in writing and
signed by the parties specifically referring to this clause and
stating that the Agreement is varied in the manner specified.
7.8 The Agreement into which these terms and conditions are
incorporated contain all the terms which the parties have agreed in
relation to the subject matter of this Agreement. Nothing in this
Clause shall be taken to exclude liability for fraudulent
7.9 Nothing in the Agreement or any arrangement contemplated by
it shall constitute either party a partner of the other nor shall
the execution, completion and implementation of the Agreement
confer on any party any power to bind or impose any obligations to
any third parties on the other party or to pledge the credit of the
8. English Law and jurisdiction of English Courts
8.1 The Agreement shall be governed by English Law and the
parties consent to the exclusive jurisdiction of the English
9.1 For information about how we might collect and use the
information you give us, the conditions under which we may disclose
it to others, how we keep it secure and your legal rights in
relation to any personal information we hold, please see our