National Telesales Manager

Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.'

About Us

St John Ambulance is the nation’s leading first aid charity. Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people. First aid is such a simple skill, but it has an incredible impact. We want everyone to learn it, so that they can be the difference between a life lost and a life saved.

To achieve this, we provide a wide range of products and services to the community such as our workplace and community training, first aid support at events and our vital work with the emergency services with our ambulance operations. We generate around £100m per annum which we reinvest in delivering and campaigning for better access to first aid for everyone. By doing this, we can give people access to important skills that they wouldn’t otherwise get the chance to learn.

We are also passionate about campaigning to raise awareness of first aid so that everyone has access to life saving knowledge through our award-winning ad campaigns such as "The Chokeables" which is credited with saving at least 54 babies lives and recently won the Charity Film of the Year Award 2017.

 About the Role

St John Ambulance's Peterbrough based National Telesales team are a high performing team selling a range of training and supplies. As the National Telesales Manager you will lead, motivate and manage a National Telesales team based in Peterbrough to achieve daily, weekly and monthly revenue targets through effective performance management and coaching.

St John Ambulance are a customer focused organisation and therefore you will provide a high level of customer service and be passionate about customer experience and employee engagement. Working with National Sales team & marketing you will continually develop and improve the quality of sales opportunities to maximise business and meet the growth targets of the department as well as assisting with the budgeting and strategy for the team to achieve revenue goals, which allows us to meet out charitable output goals and continue to help save lives.

To be succesful in this role, you will be passionate about customer service and will have managed a high performing team of telesales professionals previously.

Working at St John Ambulance - More than one way to save a life

We are a constantly evolving team of over 2,000 employees and 15,000 volunteers, together we’re united by our goal of saving lives through essential first aid services, first aid training and campaigning, to ensure that no one suffers from the lack of first aiders.

We believe that every team member is key to our success whether they work in Ambulance Operations, Marketing, Training or HR and our values of Humanity, Excellence, Accountability, Responsiveness and Teamwork are embedded in everything we do.

We believe in setting our people up for success in a collaborative and positive environment where we are constantly open to change and new ideas.

Closing Date: 7 January 2018

Interview Date: 16 January 2018


If you are a current St John Ambulance employee, please apply here: Current Employee

For all other candidates, or SJA volunteers wishing to apply, please click here

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Job Information

Job Role
Sales & Customer Service


Salary Description
£32,030 £35,942

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