IT Service Desk Analyst - level 2

About the Role

As an IT service desk analyst, you will act as the first point of contact for members of St John Ambulance's community of 20,000+ users requiring IT support, you will resolve issues (or escalate where appropriate), and ensure that you provide a high level of customer support to a diverse user base. You will be responsible for owning tickets and escalating internally or to 3rd party suppliers to ensure that the correct outcome is achieved for the user.

About You

This role will require you to deliver a high level of support to internal customers, so you must be passionate about customer service as well as being a strong communicator and able to articulate technical issues in simple language. You must have a good understanding of IT and will have previously worked in a customer facing environment previously.

About Us

'Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first Aiders'

St John Ambulance is the nation’s leading first aid charity.

Every year, 400,000 people learn how to save a life through our training programmes, including hundreds of thousands of young people.

We provide first aid in the community, keep people safe at events, and work alongside the NHS in response to 999 calls.

We are a constantly evolving team of over 2000 employees and 18,000 volunteers, together we’re united by our goal of saving lives through essential first aid services, first aid training and campaigning, to ensure that no one suffers from the lack of first aiders.

We believe that every team member is key to our success whether they work in Ambulance Operations, Marketing, Training or HR and our values of Humanity, Excellence, Accountability, Responsiveness and Teamwork are embedded in everything we do. 

Your wellbeing is very important to us, we, therefore, provide a variety of confidential services to help manage your money, health and mental wellbeing which you can start using from the moment you join.

You will receive; Competitive salary, fantastic pension scheme, cycle to work scheme, health and wellbeing portal, access to discounts portal including gym discounts, high street stores & restaurants and access to our confidential assistance programme.

Closing Date: 16 November 2018

Interview Date: 22 November 2018

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please click here




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Job Information

Job Role
IT Services


Salary Description
£24,700 - £27,000

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