Quality Policy Statement
Our overall objective is to ensure that St John Ambulance
delivers a consistently high level of service throughout our
extensive and diverse business and charitable activities.
Our vision is that everyone who needs it should receive first
aid from those around them. No one should suffer for the lack of
trained first aiders.
The way we achieve our vision really matters to us. Our values
guide our thinking and actions – they set out ‘the way we do
things’ at St John Ambulance. Collectively, our values spell out
HEART – an important reminder that our people and
our shared values are at the heart of our organisation.
HUMANITY - Treating others with compassion and
EXCELLENCE - Pride in doing an excellent
ACCOUNTABILITY - Delivering what we
RESPONSIVENESS - Continuously learning and
TEAMWORK - Working together
We are committed to continual improvement and have implemented a
quality management system to ensure we achieve our objectives. We
- • work with customers and partners to develop our services to
meet their needs.
- • conduct our business in a way that reflects our core
- • create an environment that promotes continuous improvement
and knowledge sharing across all stakeholders.
- • ensure compliance with the law and the requirements of
ISO9001 and other applicable regulatory requirements.
- • educate and train our people to support the delivery of high
We establish measurable objectives within our business planning
which are communicated to all members of staff. They provide a
framework for improvement in our effectiveness and in meeting
specified requirements, customers’ reasonable expectations, and to
enhance their satisfaction. This will effectively provide our
customers with the confidence that the provision of service will be
delivered consistently to predetermined high standards.
Within our planning, we identify the risks that might influence
our objectives and plan accordingly to mitigate those risks.
We recognise the importance of monitoring and reviewing our
quality management system and through continual monitoring and
planned reviews we can identify improvements to our processes,
products, and services.
Everyone connected with St John Ambulance shall be supported per
their individual needs with personal development, training, and
Our quality policy is continually reviewed to ensure it remains
relevant to our business, our objectives, and our values.