If you’re unhappy about something, please call our Supporter Hotline 0114 238 7360 or contact us online.

Please provide as much information as you can so we can investigate all complaints as thoroughly and as quickly as possible. A location and description of a fundraiser could be essential to any investigation.

You can ask us to stop contacting you at any time, please let us know by emailing supportercare@sja.org.uk. It helps us locate your details if you can provide the Unique Reference number on the mailing you have received.

Visit lottery.sja.org.uk to buy your tickets and to find out more about the amazing prizes you could win. Tickets cost £1 each. Tickets are not for sale to or by anyone under 16 years of age.

Our lottery is licensed by the Gambling Commission.

The draw will take place every Friday, except when a Friday falls on a bank holiday, in which case the draw will take place on the next working day.

BeGambleAware is the UK's leading authority on the provisions of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice, call the National Gambling Helpline on 0808 8020 133 or visit begambleaware.org.

Our volunteers focus on delivering first aid. They make an incredible impact caring for people in need at public events and out in their community. Door-to-door fundraising is actually a very difficult skill and requires lots of training and support. We can raise more money and focus on our life saving work by paying Wesser Ltd and Trinity Marketing to employ professionals to fundraise for us.

However, if you would like to volunteer as a fundraiser for us, we are always looking for help!

Our fundraisers are paid an hourly rate for their work in line with the national minimum wage. They also receive a small commission-based income which is defined by the quality of their work.

For every 5000 new supporters we recruit, over 10 years the charity expects to raise at least £1,911,650. So thank you!

St John Ambulance have agreed to pay our agencies in the region of £554,625 based on an agreed fundraising fee for each supporter.

This means that for every £1 invested into face to face fundraising, St John Ambulance get more than £3 back towards saving someone's life.

Learn more about where your money goes.

We treat security as a priority as every day we handle the details of hundreds of people. We will only use the information you give us on secure tablet devices to collect the contribution you’ve agreed to from your account. We won’t use it for anything else, as outlined under the Data Protection Act 2018.

Yes, we attempt to contact the police and licensing department of the local council before the fundraisers start working in any area. We also make every effort to contact local Neighbourhood Watch groups.

We do not enter any No Cold Calling Zones that are legally set up in collaboration with the Trading Standards Board, as outlined in the Fundraising Regulator Code of Fundraising Practice. We also will not call on houses with any visible 'no cold calling' or 'no charity callers' sign.

If you would like to check a fundraiser’s details, please call the Supporter Hotline on 0114 238 7360 or email supportercare@sja.org.uk. Details can be found on official identification cards, which are required by law and worn by all our fundraisers.

Our fundraisers encourage people to donate because they want to save lives and help us build a nation of life savers. We want people to be left with a positive image and a desire to support our work over a long period of time. We do not condone high-pressure sales tactics.

Our fundraisers are trained in the values and ethics of St John Ambulance and they are expected to live up to those while fundraising. They are also are provided with a Fundraising Code of Conduct, which clearly states that they should not present to anyone who is vulnerable. We act in accordance with the Institute of Fundraising’s Code of Fundraising Practice.

After attending Wesser Ltd training, a representative from the Institute of Fundraising said:

'Vulnerability was covered very thoroughly. I thought this was a great strength of the training, and probably the best example I’ve seen. Obviously, a lot of time and thought has been devoted to this important area.'

Our fundraisers go door-to-door, asking members of the public to pledge regular donations to St John Ambulance by Direct Debit. Our fundraisers will ask for non-sensitive details such as a sort code and account number. They will input any details into a small tablet, which ensures your details are kept safe and encrypted from the moment you sign up.

A small, regular gift given in this way is very beneficial to St John Ambulance, as Direct Debits are cost effective to administer and the regularity of the gift helps us plan effectively. They’ll never ask for cash or cheques at the door.

If you would like to make a one-off donation please do not send any cash through the post. You can address a cheque or postal order to Fundraising, 27 St John's Lane, London, EC1M 4BU or alternatively, you can donate online.

On occasion the use of paper mandates may be needed. In this circumstance, all mandates are securely stored under lock and key in accordance with rules and regulations.

Each course is priced dependent on its location. To see the course price use the course search tool to select a location for taking the course and this will then display the price.

Courses are held in a number of locations across England. To find a location near to you use our course search tool.

To book a course use our course search tool to select the course and location you want. You can then add this to your basket and make a payment online to reserve your place.

Yes, we accept payments from most major card vendors.

Yes. Please email workplace-training@sja.org.uk to request a copy of your invoice.

Please call us on 0344 770 4800 or email workplace-training@sja.org.uk if you wish to transfer your booking to another individual or training course.

Please call customer services on 0344 770 4800 or email us at workplace-training@sja.org.uk. Please provide your name, address, details of the booking and, where available, your phone number and email address.

Please note cancellations may be subject to a cancellation fee.

Our transfer and cancellation fees are in place to protect the charity. We are a ‘not-for-profit’ organisation and funds raised through commercial bookings help support our charitable and community output.

Due to regulatory requirements for minimum training contact hours, any student who arrives more than 15 minutes late on a 4 hour course, or more than 35 minutes late on any course, or part of a course of a longer duration, cannot complete the course.

We have a number of calculators and guides to help you decide which course is best for you.

You can use our Fire Marshal calculator to work out how many fire marshals you need.

Blended training comprises a combination of online training and face-to-face training. You must complete both parts of the training in order to be fully qualified.

An example of a blended course is our Paediatric First Aid course.

The First Aid at Work course is most appropriate for employers who, based on their risk assessment, operate with a higher degree of hazard or for larger employers who, based on their risk assessment, operate with a lower degree of hazard.

The First Aid at Work course also covers more first aid techniques than the Emergency First Aid at Work course and if an employer’s risk assessments identifies that employees are at specific risk for example fractures, burns or anaphylactic shock they should train their first aiders in this first aid at work course.

You need to attend a First Aid at Work or Emergency First Aid at Work course and successfully complete the assessment on these courses. The assessments for both courses test both your knowledge but also your skill to respond to a variety of first aid incidents. If you are already have completed a First Aid at Work course and your certificate is about to expire, you can attend a Requalification in First Aid at Work course to keep your certificate current.

Before you can fulfil the role of a first aider in the workplace, you need to evidence that you have both the knowledge and are competent to manage a variety of first aid incidents. If you are unable to prove on a first aid at work course that you have sufficient knowledge and are competent to manage a variety of first aid incidents, you will not be allowed to complete the course and be awarded a certificate.

The number of first aiders needed is determined by a combination of the number of people you employ the level of hazard that your operations present, the layout and size of your workplace and work patterns such as shifts. The number differs from employer to employer and a thorough risk assessment is required to determine what is appropriate for your operation.

As a rule of thumb, if you operate at a higher hazard, you should have 1 first aider with a first aid at work certificate for every 50 people employed on site at all times. For lower hazard employers, it is 1 first aider for the first 25 people employed on site at all times, then 1 extra for every 100 people employed.

If you operate over several floors, a large site or have a shift pattern, you need to ensure the same provision is provided across your whole site and at all times your workplace is open. If you have a multi-use site that has a variety of operations, for example an office plus light manufacturing on site, you need to ensure that enough trained first aiders are provided based on the varying hazards of different parts of your site. The HSE also advises that you take into account if parts of your site are open to members of the public and ensure sufficient first aiders are provided.

An appointed person is expected to take charge of the first aid arrangements which includes looking after first aid equipment such as ensuring the first aid kit is regularly replenished and calling the emergency services if an incident occurs. They are not expected nor are they trained to provide first aid. Appointed persons are only appropriate for very small low risk workplaces where their risk assessment has identified that a first aiders is not required. A first aider is trained and assessed to be competent to provide first aid if a first aid incident occurs.

Take a look at our First Aid Fast App FAQs.

Take a look at our Mental Health: Creating a Supportive Workplace course FAQs.

Yes, delegates can take the two-day requalification course even if their original certificate has expired. It is best practice for delegates to renew their certificates before their current one runs out so that their First Aider status is still valid, but if that is not practical then as long as they can prove they’ve trained previously, they can attend the two-day requalification.

If there is a significant period since their previous certificate expired, we would always advise that the full three-day course is undertaken again.

Yes. If your course was booked by your employer, then they can request a duplicate copy of your certificate on your behalf. If you have since left that company, your previous employer would still need to be them that requests a copy for you.

If you require a duplicate postal copy of a certificate that has already been sent out, there will be a charge of £20.00+VAT.

Check the expiry date on the certificate issued on your training course. If you cannot find your certificate, please email workplace-training@sja.org.uk.

We will send an email reminder before your certificate expires so please check your emails.

A First Aid at Work certificate lasts for three years. This means that the person can fulfil the role of a workplace first aider for those three years. Once a certificate expires a person cannot fulfil the role of a workplace first aider and an employer may not be providing the necessary first aid provision that their risk assessment identifies.

Although a certificate is valid for three years, studies have shown that the quality of first aid skills can deteriorate after 6 months. This is called skills fade. The HSE strongly recommends that first aiders complete an annual refresher of their first aid skills.

Your training room needs to be of adequate size for the training you have requested. This means a floor space the size of a double bed should be available for each pair of delegates in attendance, there should be enough room for half the delegates to lay down and roll over on the floor. Chairs should be available for all delegates/trainer and large furniture removed to provide adequate floor space – this includes board room tables, this is to complete any practical elements necessary.

You can read more on our onsite training.

Each venue has different facilities available and you would need to check the venue details.

View our list of training venues.

Please check the facilities listed on the venue page.

View our list of training venues.

We use cameras in our training room to film during our courses as part of our ongoing quality assurance. This is not used for assessing delegates and will not impact on your results.

The trainer will let you know if the recording is taking place, and you will have the opportunity to raise any concerns.

Once the quality assurance process has been completed the recordings are deleted.