Contact us

Browse popular topics:

Training courses

To book a training course, please book online.

Browse available courses

My certificate has expired, can I still take the 2-day Requalification course?

Yes, delegates can take the 2-day Requalification course even if their original certificate has expired. It is best practice for delegates to renew their certificates before their current one runs out so that their First Aider status is still valid, but if that is not practical then as long as they can prove they’ve trained previously, they can attend the 2-day requalification. If there is a significant period since their previous certificate expired, we would always advise that the full 3-day course is undertaken again.

What if my 1-day certificate has expired?

If a delegate’s 1-day (Emergency First Aid at Work) course certificate is due to or has expired, the delegate simply attends an Emergency First Aid at Work (1-day) course again to receive a new St John Ambulance certificate that is valid for a further three years.

Why do you charge transfer fees?

Our transfer and cancellation fees are in place to protect the charity. We are a ‘not-for-profit’ organisation and funds raised through commercial bookings help support our charitable and community output.

What if I arrive late for my course?

Due to regulatory requirements for minimum training contact hours, any student who arrives more than 15 minutes late on a 4 hour course, or more than 35 minutes late on any course, or part of a course of a longer duration, cannot complete the course.

Can I get a copy of my old certificate?

Yes. If your course was booked by your employer, then they can request a duplicate copy of your certificate on your behalf. If you have since left that company, your previous employer would still need to be them that requests a copy for you.
If you require a duplicate postal copy of a certificate that has already been sent out, there will be a charge of £20.00+VAT.


First aid and ambulance cover at events

Youth programmes

Donations and fundraising

Compliments, comments and complaints

Personal information and contact preferences

Third Party Personal Data Request

Contact us online:

Contact us by phone:

General enquiries

08700 104950 (Mon-Fri 9am-5pm)

National Headquarters

0207 324 4000 (Mon-Fri 9am-5pm)

Training course enquiries

0344 770 4800 (Mon-Fri 8:30am-5:30pm)

Orders of first aid supplies

0344 770 4808 (Mon-Fri 8:30am-5:30pm)