Returns policy

  1. Please check the back of your delivery note for instructions.

  2. If you want to return any items please contact St John Ambulance Customer Services at who will provide a unique reference number and assistance.

  3. All items must be returned within 30 days of the despatch note. 

  4. Please send all returns to:

    Returns Department
    St John Ambulance Supplies
    National Distribution Centre
    Unit 1a, Centurion Business Centre
    Sturrock Way
    Bretton, Peterborough
    PE3 8YF

Goods will only be accepted if they are returned in their original and appropriate packaging with all parts included (where applicable). It is your responsibility to ensure that the goods remain in satisfactory condition and to return them at your own expense. We will only be responsible for costs of returns if the product is faulty, damaged or if you received the incorrect product.

Refunds will be made within 14 days of receipt of the returned goods or proof of despatch back to us, whichever is the earliest. If there was a fee for delivery, the refund will include standard delivery as well as price paid for the goods.

For more information, please see Section 6 in our Terms and Conditions

Remittances and account enquiries

For account customers with payments and invoice enquiries, please contact us.