Digital Analyst

Full Time/Permanent

Salary £42,000

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary 

Join St John Ambulance as a Digital Analyst and help turn data into meaningful insight that improves the performance of our digital channels. Working across our Training and Supplies businesses, you'll analyse website, customer and campaign performance to provide actionable insights that inform commercial decisions, optimise the customer experience, and drive continuous improvement. Collaborating with teams across eCommerce, Marketing and Data, you'll play a key role in shaping the future of our digital performance.

About You 

·       You have experience analysing digital, eCommerce or business performance data and can identify meaningful trends and opportunities.

·       You're confident using reporting and analytics tools such as GA4, Power BI, Excel, Shopify or similar platforms.

·       You can translate complex data into simple, actionable insights for a range of audiences, including non-technical stakeholders.

·       You have strong analytical and problem-solving skills with excellent attention to detail and a focus on data accuracy.

·       You enjoy collaborating with colleagues across different teams to understand business needs and deliver valuable insights.

·       You are organised, able to manage competing priorities and thrive in a fast-paced environment.

·       You are curious, proactive and keen to continuously develop your knowledge of digital analytics, eCommerce and optimisation.

·       You share our commitment to St John Ambulance's HEART values and are passionate about making a positive impact through your work.

About the Role 

·       Analyse website, eCommerce and campaign performance to identify trends, opportunities and areas for improvement across our Training and Supplies digital channels.

·       Produce regular reports and dashboards that provide stakeholders with clear visibility of key performance metrics.

·       Turn complex data into clear, actionable insights that support commercial decision-making and continuous improvement.

·       Monitor digital performance including traffic, conversion, customer journeys, product performance and promotional activity.

·       Support testing and optimisation initiatives by analysing results and identifying opportunities to enhance the customer experience.

·       Work collaboratively with colleagues across eCommerce, Trade Marketing and Data to develop reporting and improve the use of insight.

·       Help maintain accurate digital tracking and trusted datasets across platforms including GA4, Shopify and Power BI.

·       Present findings in a clear and engaging way through dashboards, presentations and written reports to influence business decisions.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.