Internal Communications & Engagement Lead

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 About Us 

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary 

Are you a strategic communications leader who thrives on engaging people through times of change and transformation? We're looking for an Internal Communications & Engagement Lead to play a pivotal role in shaping how we connect with our employees and volunteers across St John Ambulance.

Working closely with senior leaders across the organisation, you'll support the Internal Communications & Engagement Partner to deliver a strategic approach to internal communications, engagement and organisational reputation. You'll lead high-profile communication and engagement projects that help our people understand our priorities, feel connected to our purpose and play their part in delivering our ambitions.

As the leader of our internal communications and engagement function, you'll inspire and develop a talented team while providing expert advice and coaching to managers and senior leaders. Your insight and influence will ensure communications are clear, timely and impactful, helping to build understanding, strengthen engagement and support positive organisational change.

About You 

·       You're an experienced internal communications professional with a track record of delivering successful engagement strategies and campaigns.

·       You're an exceptional communicator who can translate complex information into clear, compelling messages for a wide range of audiences.

·       You build trusted relationships quickly and have the confidence to influence, advise and challenge senior stakeholders.

·       You're an inspiring people leader who enjoys developing others and creating a positive, high-performing team culture.

·       You thrive in a fast-paced environment, balancing multiple priorities while maintaining attention to detail and delivering high-quality work.

·       You understand how effective communication supports organisational change and know how to engage people through periods of transformation.

·       You're comfortable using a range of digital communication channels and tools, with experience of intranet platforms such as SharePoint and Microsoft 365.

·       You share our HEART values—Humanity, Excellence, Accountability, Responsiveness and Teamwork—and are committed to creating an inclusive workplace where everyone feels they belong.

About the Role 

·       Lead the delivery of engaging, strategic internal communications that connect our people and volunteers to St John Ambulance's mission and priorities.

·       Partner with senior leaders to shape impactful communications that inform, inspire and support organisational change.

·       Manage and develop a talented team of Internal Communications and Engagement Advisors, creating an environment where people can thrive and grow.

·       Deliver high-profile engagement projects, including organisation-wide surveys, campaigns and internal events that strengthen colleague and volunteer engagement.

·       Champion our intranet and internal communication channels, ensuring the right messages reach the right audiences through the most effective platforms.

·       Measure the impact of communications and use insight and data to continuously improve engagement and communication activity.

·       Provide expert communications support during major organisational announcements, change programmes and crisis situations.

·       Help build communication capability across the charity by coaching managers and empowering teams to communicate confidently and effectively.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.