About the Role

This role is fixed term to the end of 2022. 

There is an exciting opportunity to join us as a Business Analyst within My Support Service - the administrative hub of St John. As we implement our new Enquiry Management System and revolutionise the way we support people and finance admin requests (in the first instance), we need dynamic, engaging and fast-moving Business Analysts. You will get to grasp with a range of processes covering anything from Payroll, to Accounts Payable, Volunteer & Employee Recruitment and Onboarding, Treasury and supporting our Youth Volunteers. Help us to deliver a step change in the admin support and the customer experience, as we go-live with MS Dynamics and release the potential that lies across our talented and ambitious team. Based at either at Sheffield or West Bromwich offices, you will work with the team to flesh out the ideas for improvement, across systems, process and people, and make them happen. This is an initial Fixed Term Contract to the end of the year, as we build our plans for 2023. Get in touch for an informal discussion please contact Graham.Webb@sja.org.uk

St John embrace new ways of working and this role is intended to facilitate and enable this. Having said that, the role will require hybrid working and the successful candidate should expect to attend our Sheffield office to work on average 2-3 days each week, as required. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

You will be an experienced process analyst, who quickly grasps where opportunity for improvement can be found, can articulate that and make it happen. You will be hungry for continuous improvement, within a structured work methodology, comfortable working with multiple stakeholders. You will have a passion for IT and non-IT change, but most passionate about making the experience better for our customers and for the team delivering the task. Comfortable with documenting processes, liaising with diverse stakeholder communities, using your communication, and influencing skills to ensure everyone is onboard and committed to the journey, and making it successful.

About Us

St John Ambulance responds to health emergencies, supports communities, and saves lives, relying on the public’s generosity to do so. Compassionate care isn’t just part of our heritage, it’s in our hearts. With our clinical expertise and nationwide presence, our volunteer-led health and first aid charity is uniquely placed to serve the country.

From our vibrant youth programmes to our world-class training, we empower people of all ages with lifesaving skills and the confidence to use them, every day. St John volunteers treat and transport thousands of patients each year, and in times of crisis we are England’s national health reserve. St John people have given more than a million hours of their time during the COVID-19 pandemic, including 800,000+ hours of vaccinations.

As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance has relieved people from illness, injury, distress and suffering for over 140 years and, with the public’s support, will do so for decades to come.

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk

You will receive:

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: TBC

Application Review Date: 09/08/2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please apply below.

We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered