Course description

This course qualifies delegates as Mental Health First Aid Responders, who will be able to use their knowledge of mental health conditions to promote positive attitudes towards mental health in the workplace. They'll also play a key role in supporting line managers that are assisting individuals who are returning to work after experiencing a mental illness.

The qualification is aimed at individuals who intend to take on the role of Mental Health Responder, but is also relevant to other employees and managers intending to develop their knowledge of mental health conditions.

Important pre-course information

Delegates must be registered with the qualification awarding body by 12pm on the day of the course. To do this we will ask you to fill out a short registration form on the day of the course. 

Delegates must also bring the relevant ID to the course as outlined in the pre-course reading. This can be accessed through the link to our online learning hub that is provided via email before your course.

Pre-course reading will be required. This will be provided via email upon booking.

Read our course FAQs here

Additional support and reasonable adjustments

If you require any additional support or reasonable adjustments to take part in this training please email us at at least 10 days before the date of your course and provide evidence to the Exams Centre in order to have concessions applied.

If the time between booking and the start date of the course is less than 10 days there may not be enough time for approval to be granted, please get in contact at as soon as possible to discuss the available options.

Course duration

One day. 

Please note that from the 1st January 2023 this course will finish at 4:30pm.

Topics covered

  • What is mental health
  • What is the difference between a mental health episode, crisis and condition?
  • Factors that affect our mental health
  • The mental health continuum
  • Roles and responsibilities of a Mental Health First Aid Responder
  • Mental health action plan protocol (DR EFG)
  • Active listening skills
  • How to show empathy
  • How to have a conversation about wellbeing
  • How to give immediate mental health support and where to signpost someone for additional support
  • Recognising stress
  • Anxiety and anxiety disorder
  • Recognising depression
  • Suicide continuum, signs and symptoms
  • How to recognise OCD, PTSD, eating disorders, self-harm, substance abuse and psychosis

Who should attend?

This course is for those looking to improve their knowledge of mental health conditions and to learn the skills to support their own and others’ wellbeing in the workplace.

Please be aware that this course focuses on employees in the workplace and covers subjects that some people may find distressing, including suicide and self-harm. If a delegate feels overwhelmed, they can leave the course at any time.

However, if you feel in advance that this subject may be too distressing for the delegate, please do not book them on without first asking them whether they would feel comfortable attending. If the delegate is unsure whether this topic is suitable for them, please encourage them to contact us to discuss their concerns. 

For support with your mental health, please contact Samaritans on 116 123, or NHS 111.

You do not need any prior knowledge or training to attend, but an interest in the subject is strongly advisable.

Delegates aged 18 or older can attend this course. Delegates aged 16 and 17 can attend this course with the written consent of a parent or guardian.

Candidates need a basic command of English (defined as Level 2). While we are often able to provide support to people who do not have English as a first language, our ability to do so is limited by the time available and the number of people who require assistance. We may be able to make special arrangements if requested in advance. Please contact us if you need any guidance.

Booking for large numbers of delegates? Have a look at our on-site training options.

Assessment and certification


Assessment is carried out through a multiple-choice question paper.


Subject to passing the assessment, delegates will be awarded the FutureQuals Level 2 Award in Mental Health: Workplace Responder qualification. This qualification does not have a specific period of validity. However, as an evolving subject area, periodically retaking the qualification will help to ensure that individuals are working with the most up-to-date information.


Any questions?

To book this course for a group at your premises, please get in touch.

Contact us here

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Frequently asked question about our 1-day Mental Health: Workplace First Responder course

What is the pre-course online reading and how long should it take?

The pre-course reading covers some of the basic theory and should take no more than 30 minutes to complete.

Why do I need to pass an assessment to complete this course?

Which identification do I need and why do I need to bring it with me to the course?

When will I find out if I’ve passed the course assessment?

What happens if I fail the course assessments?

When do I get my certificate for passing the course?