Head of Service Integration & Management (SIAM)

Full Time - Permanent (Hybrid Working)

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme 
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

The post-holder will lead all functions in the SIAM team contributing to the predictable, safe, reliable and efficient operation of our Digital Data and Technology (DDAT) services . They will play a crucial role in ensuring that services are effectively integrated and managed across multiple service providers in a complex ecosystem, including coordination, governance and oversight of service providers to ensure seamless service delivery. 

They oversee and develop the practices needed to effectively design, implement, operate and govern the charity’s DDAT Services across a diverse supply chain that includes both internal and external supply. They provide strategic thinking and problem solving and use strong interpersonal skills to manage and coordinate diverse service providers effectively. 

Required Knowledge, Skills & Experience

• Solid understanding of complex technical environments and the technologies used in a large organisation as well as experience of working within and developing a mature service management methodology
• Experience in overseeing significant changes in service delivery such as transitions between service providers or technological upgrades and experience in managing transitions, transformations, and service evolution within a complex IT/DDaT ecosystem.
• Significant holistic proficiency in IT Service Management principles and frameworks
• Familiarity with vendor management principles, contract management, and performance evaluation 

 About the Role 

• Accountable for the effective performance, delivery, governance and continual improvement of all Service Management & Service Integration processes and practices to a level fit for the needs of the charity
• Promote a culture of data driven management and decision making including a robust model of Critical Success Factors, Key Performance Indicators, Service Level and Operational Level Agreements for all Service Management, Service Integration and Information Security processes and practices
• Manage suppliers both internal and external, ensuring performance is in line with Service Level expectations and ensuring SJA are getting good value for money 
• Promote a culture of continuous improvement and facilitate CSI initiatives 

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk  

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.