Please read all of the information below carefully
Dear Valued Customer,
We hope this message finds you well. We are writing to inform you of an urgent recall concerning the Stryker products that you have received from St John Supplies.
This recall by the manufacturer Stryker is due to a critical issue identified during the manufacturing process. Please read the full email to find out what actions must be taken. The manufacturer's device recall notification can be downloaded here.
Details of the Affected Products:
- Product Name: HeartSine Samaritan PAD Automated External Defibrillator
- Product Codes and Lot Numbers:
- SAM 350P
- SAM 360P
- SAM 450P
- SAM 500P
Reason for Recall:
It was determined during extensive quality testing that a manufacturing process issue related to a circuit board component may impair the device’s ability to function or cause failure. This failure could occur at any point when the device is holding a charge in preparation to deliver therapy, while delivering a shock, or after shock delivery. The device becomes inoperable after the failure occurs.
Actions Required:
- Identify and Leave in Place: Immediately identify any potentially affected products using the link in the manufacturer's device recall notification. Until a replacement is available, Stryker recommends keeping your HeartSine Samaritan PAD in service if you do not have an alternative public access defibrillator. This recommendation is based on internal testing demonstrating a low probability of failure due to this product manufacturing issue.
- Complete the Manufacturer's Reply Form: Please complete the attached Reply Form to confirm the products you have identified and to arrange for their collection and return.
- Confirm No Affected Devices: If you do not have any affected devices in stock, please confirm this using the Reply Form.
- Return the Reply Form: Send the completed Reply Form to nby_qara@stryker.com to confirm receipt of this notice and that the necessary actions have been taken.
Deadline for Action:
Please complete these actions immediately upon receipt of this notice and continue until no affected stock remains. The deadline for returning the customer reply form is 31/07/2025.
We kindly request that you click here to confirm receipt of this communication and the completion of the required actions. Your prompt response is crucial to ensure the safety of all users and patients.
Confirm receipt of this communication
If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for your immediate attention to this urgent matter.
Kind regards,
Joe Shaw
Head of Supply Chain
St John Ambulance
