35 Hours per week 

Do you want to make a difference and be part of an organisation that has been helping save lives for more than a century? 

We have a vacancy for a Data Systems Officer.  This role is part of the Data Team who oversee our Incident Management Framework (IMF). This is a national role to support the high-quality operation of the Incident Management Framework (IMF) systems, ensuring the data to underpin learning and improvement is readily accessible for analysis and for action.  The Data Systems Officer will ensure the processing of incidents reported through the IMF, from severity grading through to investigation timeliness and ensuring accurate recording of outcomes and learning, referring decisions to the Data, Feedback & Complaints Manager or Data Systems Team Leader.

The Data Systems Officer will provide support to the team in relation to the IMF.  There will be a good understanding of regulatory requirements in relation to incidents, and you will develop relationships with clinical, health and safety and operational management to whom referrals for investigation will be made and outcomes for learning recorded.

With the newly created role of Director of Quality & Safety, this is an exciting time to join the organisation/team to assist in improving our services, championing, and promoting a culture of compliance with a wide range of standards within the organisation.

The role benefits from a competitive salary, generous pension, 33 days holiday (including bank holidays), options to buy and sell holiday, Blue Light and NHS discounts, life assurance, eye care and mental health, wellbeing tools and volunteering days.  It will also provide opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

Can be based at any manner SJA office. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

• Previous experience of an incident management framework
• Experience of presenting basic data, analysis, and reports to a variety of audiences including senior management. 
• Experience of identifying issues, concerns, or risks and escalating appropriately and in a timely basis.
• Excellent interpersonal skills with the ability to communicate effectively at all levels and establish rapport with stakeholders.
• Educated to GCSE level or equivalent (Grade C) including Maths & English with Advanced Excel skills to include pivot tables, charts and formula

About the Role:

• Ensuring an effective system for recording, tracking and reporting on assurance activity, including performance and compliance with a wide range of regulatory and quality standards is maintained
• Work closely with our internal stakeholders to ensure incidents are progressed in a timely manner and any learnings are shared within the organisation
• Supporting the Data Systems Team Leader and Assurance Managers in their work with data analysis and reporting, monitoring action plans, and subsequent action progress and completion, holding those functions who do not respond in a timely manner to account
• Having oversight of the Incident Management Framework making sure that it is operated effectively in line with defined processes and policy, including accurate contemporaneous records being kept, incident severity assessed and investigation progress is monitored and escalated as appropriate, highlighting barriers to achieving this to the relevant Assurance Manager and the Data Systems Team Leader
• Actively promote quality standards, statutory and regulatory compliance and best practice, ensuring projects are delivered in line with the team’s business priorities and strategy

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk

Interview Date:   19th March 2022
Application Review Date:   21st March 2022

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately about equity, diversity and inclusion.   

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.