About our online training platform

We deliver a number of our course modules through our online training platform. Below we've put together a list of frequently asked questions about the platform, and included some useful how to guides. 

What is an Online Learning Space?

The Online Learning Space is an area on our eLearning Platform that individuals can register to access. It is a free resource to help aid your skill retention through short interactive modules, mini courses and activities.

It also includes online modules that must be completed (as part of our blended online training courses) before you attend the second part of the courses in person at one of our training venues. 

Do I need anything special to use it?

All you need to use Online Learning Space is an internet connection. Once you're in, begin learning and refreshing your first aid skills.

My username and password aren’t working

The online learning space login details are separate from your St John Ambulance account details. You will need to create an account at https://etraining.sja.org.uk/ using the 'Register here for free' link.

I’m having trouble registering onto the platform

To gain access to the platform will need to register using the 'Register for free here' link on https://etraining.sja.org.uk/

I have forgotten my username or password

You can reset your password using the ‘need assistance? Reset your password’ link on https://etraining.sja.org.uk/. Here you can reset your account using your username or email address.

Why does the course completion still say not started, even though I have completed the course?

There’s sometimes a delay in the system updating results, try logging off and logging back on again.

Why does nothing happen when I click enter on a module?

Our modules open in a new window, so make sure you check your browser for the module and ensure you have allowed pop ups from our system.

Which courses will I receive an online certificate for?

Certificates are not generated for all of our online courses. You will not receive a certificate for completing the below online courses: 

  • Blended Online First Aid at Work Requalification course
  • Blended Online Paediatric First Aid course

These online courses are part of blended training courses, where you complete the online section before attending a training venue to complete the course and take assessments. Only once the assessment are passed will you receive your certificate.

How do I receive my online certificate?

Your certificate will automatically generate once you have completed all the required modules for certain courses. It will appear at the bottom of the course page; from here it can be downloaded and saved.

My certificate is not generating

Make sure you have completed all the required modules/ activities of the course, once a section is completed a blue tick will appear next to that module/activity.

My certificate does not have a date

The courses that generate certificates are not full official qualifications. Therefore, some of the certificates generated do not provide a completion date. However, we can track the course completion and can identify our own certificates with unique codes.

What do I do if I want to provide feedback?

You can provide feedback using the feedback link on your dashboard page; you’ll will be redirected to a survey.

What happens to the data I share with St John Ambulance?

At St John Ambulance we take your privacy very seriously and are committed to protecting the security of your personal information. St John Ambulance will never exchange or sell your information to another organisation for their own marketing purposes. 

Please note Online Learning Space is hosted by the Charity Learning Consortium on behalf of St John Ambulance. 

If you would like to find out more on how St John Ambulance will store and keep your data, please contact data-protection@sja.org.uk.

How do I submit a compliment or complaint?

You can contact us by:


0344 770 4800

by email (preferred)


by post

Feedback and Complaints Team, Quality and Standards Department, St John Ambulance, St John’s Lane, E1M 4BU

Our full compliments and complaint procedure can be found here.


View our training courses:

First aid courses

First aid courses


Mental health courses

Mental health courses


Fire, health & safety courses

Fire, health and safety courses