The Role of a Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. The core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. They may be the first point of contact and work in any sector or organisation type.
Their actions will influence the customer experience and their satisfaction with your organisation. They will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. Providing service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Our Level 2 Customer Service Practitioner Apprenticeship is made up of the following components: