Technology Governance & Information Security Manager 

Full Time - Permanent (Hybrid Working)

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

The postholder leads governance and continual service improvement activities to safeguard the use of systems and data by ensuring compliance to regulatory standards, seeking best value and appropriate use. They lead and manage a team of analysts to focus on delivering all continuous improvement, information security, service catalogue management, access management, service request fulfilment and risk activities.

They measure and monitor the quality of DDAT services through the production of information management, dashboards and balanced scorecards leading action plans for improvement and identifying and elevating risks into the board assurance framework. 

They are the recognised subject matter expert for governance providing leadership and direction across St John through managing audits, responding to new activities such as requests for new software, technology projects tenders for new work, identifying risks and overseeing the implementation of mitigations and identifying and implementing continuous learning. 

They are a key member of the SIAM Management Team representing their specialism and providing leadership for best practise standards such as ITIL.

Required Knowledge, Skills & Experience

To be successful in this role, Degree in computing or related subject; or equivalent relevant commercial experience, Management of ITIL change programmes within a similar scale organisation, Proven experience of implementing technology governance frameworks, IT policies and Ability to lead and influence a cross functional team without being a direct line manager.

About the Role

• Documenting the Technology Governance Framework, incorporating policy, risk management, service management, information security, business continuity and disaster recovery
• Chairing post incident reviews for all high priority incidents, progressing lessons learnt onto the continual service improvement register
• Leading on technology audits, together with activities to monitor process and policy compliance.
• Leading on technology and information security policies, ensuring that they are fit for purpose and underpinning procedures are documented and understood

Please see the job description for more detail (this can be viewed on our website or once you click apply)

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk 

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.