Role: Internal Communications and Engagement Advisor
Contract Type: Permanent
Closing date: 4th of August

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us
This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary
The Internal Communications and Engagement Advisor will help implement the tactics of St John’s internal communications strategy. They will be required to advise and support teams so they can communicate better internally using our current channels. They will be required to produce up-to-date content on key St John issues, and support teams so that they can also effectively communicate their own objectives.

About You
We are looking for someone educated to GCSE level or equivalent (Grade C / 4) including Maths and English, minimum 5. You should have proven experience of success in internal communications. This includes advising, analysing, creating and implementing internal communications plans with others. You should have experience handling sensitive and challenging communications. You should have experience writing and editing complex material into a corporate style, based on the principles of plain English. You should have practical experience writing for different channels and audiences. This includes newsletter content, intranet articles and internal social media posts. You should know how to measure engagement and gather insight to understand an audience’s behaviour. You should have experience developing strong relationships with key stakeholders, employees and volunteers within a complex organisation. You should be able to develop detailed communications and engagement projects based around clear business objectives. And you should be an excellent communicator who can advise others how to write and edit compelling, on-brand copy for a number of audiences with different interests and levels of literacy.

About the Role

• Advise on communication and engagement plans, use of relevant channels, and development of key messages, to help ensure a successful outcome.
• Provide expert internal communications advice, upskilling and support to senior managers and teams to ensure that their communications are timely, effective and have impact.
• Support the Internal Communications and Engagement Lead by advising on the creation and delivery of communications plans and activity in line with all our networks and our Culture programme.
• Contribute to the team calendar of activity so that there is a clear process for internal communications projects and so the entire team is aware of ongoing and proposed work.
• Lead on stand-alone projects which will significantly improve an aspect of the way we communicate internally, e.g. intranet development, working with key stakeholders to reflect the needs of the organisation, coming up with recommendations, working with cross-organisation teams and subject matter experts, dealing with difficulties, communicating updates on the project and seeing the project through to completion
• Produce compelling and engaging content for a wide range of internal audiences across the organisation, including senior managers, employees, volunteers and specific interest groups.
• Work with colleagues across the organisation on the planning and delivery of communications and engagement events for all St John people e.g. Townhalls (some are remote, some are hybrid) to achieve maximum engagement from our people.
• Ensure every piece of work can be measured and evaluated so effectiveness can be analysed, to help shape and improve future communications.
• Perform any other duties commensurate with these responsibilities, the band of the post, and the skills and qualifications of the post-holder.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

Find out more about us at www.sja.org.uk  

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.   

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.