Our modules open in a new window, so make sure you check your browser for the module and ensure you have allowed pop ups from our system.

There’s sometimes a delay in the system updating results, try logging off and logging back on again.

Your certificate will automatically generate once you have completed all the required modules for certain courses*. It will appear at the bottom of the course page; from here it can be downloaded and saved.

If your certificate is not generating, please make sure you have completed all the required modules/activities for the course. Once a section is complete a green “done” box will appear next to it.

*You will not receive a certificate for completing the below online courses: 

• Blended Online First Aid at Work course
• Blended Online First Aid at Work Requalification course
• Blended Online Paediatric First Aid course

These online courses are part of blended training courses, where you complete the online section before attending a training venue to complete the course and take assessments. Only once the assessment is passed will you receive your certificate.

The courses that generate certificates are not full official qualifications. Therefore, some of the certificates generated do not provide a completion date. However, we can track the course completion and can identify our own certificates with unique codes.

You can provide feedback using the feedback link on your dashboard page; you’ll will be redirected to a survey.

At St John Ambulance we take your privacy very seriously and are committed to protecting the security of your personal information. St John Ambulance will never exchange or sell your information to another organisation for their own marketing purposes. 

Please note Online Learning Space is hosted by the Charity Learning Consortium on behalf of St John Ambulance. 

If you would like to find out more on how St John Ambulance will store and keep your data, please contact data-protection@sja.org.uk.

To log out of our online training platform click the drop-down arrow that is situated next to your profile name in the top right-hand corner. Then click log out from the dropdown menu. 

For courses marked with a * if you are accessing the etraining platform for the first time and need to set up an account or if you have an account and are not already logged in when clicking on "Book" you will be taken directly to the etraining home page. Once you are on the home page, you can use the category icons or search bar to find the course you would like to book.