Course description

 This qualification teaches delegates to be workplace Mental Health First Aiders, who will be able to recognise the signs and symptoms of common workplace mental health issues and know how to effectively guide a person towards the right mental health support. 

On this course delegates will gain:

  • an in depth understanding of mental health and the factors that can affect wellbeing
  • practical skills to spot the triggers and signs of mental illness
  • an understanding of how to perform some physical first aid as part of their response to mental illness
  • the confidence to step in, reassure and support a person in distress
  • knowledge on how to implement reasonable mental health adjustments when an individual returns to work
  • the skills to create a positive mental health culture in the workplace.

Important pre-course information

Delegates must be registered with the qualification awarding body by 12pm on the day of the course. To do this we will ask you to fill out a short registration form on the day of the course. 

Delegates must also bring the relevant ID to the course as outlined in the pre-course reading. This can be accessed through the link to our online learning hub that is provided via email before your course.

Pre-course reading will be required. This will be provided via email upon booking.

Read our course FAQs here

Additional support and reasonable adjustments

If you require any additional support or reasonable adjustments to take part in this training please email us at at least 10 days before the date of your course and provide evidence to the Exams Centre in order to have concessions applied.

If the time between booking and the start date of the course is less than 10 days there may not be enough time for approval to be granted, please get in contact at as soon as possible to discuss the available options.

Course duration

Two days.

Topics covered

  • What is mental health?
  • What is the difference between a mental health episode, crisis and condition?
  • What factors can affect our mental health?
  • The mental health continuum
  • Roles and responsibilities of a Mental health First Aider and Responder
  • Key attributes and behaviours of a Mental Health First Aider
  • Mental health action plan protocol (DR EFG)
  • How to support an individual (and their line manager) when returning to work after an absence due to poor mental health.
  • Physical first aid skills to be used in response to mental illness
  • How to carry out a risk assessment when supporting an individual
  • How to spot the difference between a medical emergency and an imminent threat to life (including how to identify which mental health conditions may be described as either) and what action to take
  • Recognising stress and how to support someone who may be experiencing stress
  • Recognising when someone is in crisis
  • Suicide continuum, risk factors, signs and symptoms
  • Recognising and understanding self-harm, eating disorders, PTSD & OCD
  • Psychosis -  including delusions, thought disorder and hallucinations
  • Bipolar disorder
  • How to display empathy
  • Key skills to support an individual with poor mental health, including where to signpost them and how to have important wellbeing conversations
  • Overview of key legislation relevant to mental health
  • Exploring attitudes around mental health and how to create a positive culture in the workplace through influence and action planning

Who should attend?

This course is suitable for those looking to understand and improve their knowledge about mental health and to learn the skills to support their own and others’ positive wellbeing in the workplace.

Please be aware that this course focuses on employees in the workplace and covers subjects that some people may find distressing, including suicide and self-harm. If a delegate feels overwhelmed, they can leave the course at any time.

However, if you feel in advance that this subject may be too distressing for the delegate, please do not book them on without first asking them whether they would feel comfortable attending. If the delegate is unsure whether this topic is suitable for them, please encourage them to contact us to discuss their concerns. For support with your mental health, please contact Samaritans on 116 123, or NHS 111.

Delegates aged 18 or older can attend this course. Delegates aged 16 and 17 can attend this course with the written consent of a parent or guardian.

Candidates need a basic command of English (defined as Level 2). While we are often able to provide support to people who do not have English as a first language, our ability to do so is limited by the time available and the number of people who require assistance. We may be able to make special arrangements if requested in advance. Please contact us if you need any guidance.

Booking for large numbers of delegates? Have a look at on-site training options.

Assessment and certification


To be awarded the FutureQuals Level 3 qualification, all delegates must pass the below assessments two multiple-choice question papers. Results will not be given during the course.


Subject to passing all assessments, delegates will be awarded the FutureQuals Level 3 Award in Mental Health: Workplace First Aider qualification, valid for three years.FutureQualsLogoApprovedCentre.png

Any questions?

To book this course for a group at your premises, please get in touch.

Contact us here

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Frequently asked questions about our 2-day Mental Health First Aider course

What is the pre-course online reading and how long should it take?

The pre-course reading covers some of the basic theory and should take no more than 30 minutes to complete.

Why do I need to pass assessments to complete this course?

Which identification do I need and why do I need to bring it with me to the course?

When will I find out if I’ve passed the course assessments?

What happens if I fail the course assessments?

When do I get my certificate for passing the course?