Check if your training course is going ahead by using our course status tracker - Click here to view

Face coverings must be worn by everyone in our venues (including those with a medical exemption) - Find out more

Find this course near you

Course description

This qualification teaches delegates to be workplace Mental Health First Aiders, who will be able to recognise the signs and symptoms of common workplace mental health issues and know how to effectively guide a person towards the right mental health support. 

On this course delegates will gain:

  • an in depth understanding of mental health and the factors that can affect wellbeing
  • practical skills to spot the triggers and signs of mental illness
  • the confidence to step in, reassure and support a person in distress
  • knowledge on how to implement reasonable mental health adjustments when an individual returns to work
  • the skills to create a positive mental health culture in the workplace.

Important pre-course information

The below only applies to courses taking place on or after 24th of May 2021.

Delegates must be registered with the qualification awarding body by 12pm on the day of the course. To do this we require some additional information which we will request using the link provided in the joining instructions.

Delegates must also bring the relevant ID to the course as outlined in the pre-course reading. This can be accessed through the link to our online learning hub that is provided in the joining instructions.

Course duration

Two days.

Topics covered

  • What is mental health?
  • What is the difference between a mental health episode, crisis and condition?
  • What factors can affect our mental health?
  • The mental health continuum
  • Roles and responsibilities of a Mental health First Aider and Responder
  • Key attributes and behaviours of a Mental Health First Aider
  • Mental health action plan protocol (DR EFG)
  • How to carry out a risk assessment when supporting an individual
  • How to spot the difference between a medical emergency and an imminent threat to life (including how to identify which mental health conditions may be described as either) and what action to take
  • Recognising stress and how to support someone who may be experiencing stress
  • Recognising when someone is in crisis
  • Suicide continuum, risk factors, signs and symptoms
  • Recognising and understanding self-harm, eating disorders, PTSD & OCD
  • Psychosis -  including delusions, thought disorder and hallucinations
  • Bipolar disorder
  • How to display empathy
  • Key skills to support an individual with poor mental health, including where to signpost them and how to have important wellbeing conversations
  • Overview of key legislation relevant to mental health
  • Exploring attitudes around mental health and how to create a positive culture in the workplace through influence and action planning
  • How to support an individual (and their line manager) when returning to work after an absence due to poor mental health.

Who should attend?

This course is suitable for those looking to understand and improve their knowledge about mental health and to learn the skills to support their own and others’ positive wellbeing in the workplace.

Please be aware that this course focuses on employees in the workplace and covers subjects that some people may find distressing, including suicide and self-harm. If a delegate feels overwhelmed, they can leave the course at any time.

However, if you feel in advance that this subject may be too distressing for the delegate, please do not book them on without first asking them whether they would feel comfortable attending. If the delegate is unsure whether this topic is suitable for them, please encourage them to contact us to discuss their concerns. For support with your mental health, please contact Samaritans on 116 123, or NHS 111.

Delegates must be 16 or older to attend this course.

Candidates need a basic command of English (defined as Level 2). While we are often able to provide support to people who do not have English as a first language, our ability to do so is limited by the time available and the number of people who require assistance. We may be able to make special arrangements if requested in advance. Please contact us if you need any guidance.

Booking for large numbers of delegates? Have a look at on-site training options.

Assessment and certification


To be awarded the Level 3 qualification, all delegates must pass the below assessments:

  1. Two multiple-choice question papers. Results will not be given during the course.

  2. A scenario based practical assessment.


Subject to passing all assessments, delegates will be awarded the Level 3 Award in Mental Health: Workplace First Aider qualification, valid for three years.

Find this course near you

Any questions?

Recommended products

You might also be interested in

Free mental health webinars

We're hosting webinars throughout Mental Health Awareness Week.

Our training courses:

First aid courses

First aid courses


Fire, health & safety courses

Fire, health and safety courses


Mental health & wellbeing courses

Mental health & wellbeing courses


Browse our products:

Defibrillators, accessories and training models

Defibrillators, accessories and trainign models

Shop now

First aid kits

First aid kits

Shop now

First aid supplies and consumables

First aid supplies and consumables

Shop now

Frequently asked question about our 2-day Mental Health First Aid course

What is the pre-course online reading and how long should it take?

The pre-course reading covers some of the basic theory and should take no more than 30 minutes to complete.

Why do I need to pass assessments to complete this course?