Online Training FAQs

All you need to use Online Learning Space is an internet connection. Once you're in, begin learning and refreshing your first aid skills.

The online learning space login details are separate from your St John Ambulance account details. You will need to create an account at https://etraining.sja.org.uk/ using the 'Register here for free' link.

To gain access to the platform will need to register using the 'Register for free here' link on https://etraining.sja.org.uk/

You can reset your password using the ‘need assistance? Reset your password’ link on https://etraining.sja.org.uk/. Here you can reset your account using your username or email address.

There’s sometimes a delay in the system updating results, try logging off and logging back on again.

Our modules open in a new window, so make sure you check your browser for the module and ensure you have allowed pop ups from our system.

Certificates are not generated for all of our online courses. You will not receive a certificate for completing the below online courses: 

• Blended Online First Aid at Work Requalification course
• Blended Online Paediatric First Aid course

These online courses are part of blended training courses, where you complete the online section before attending a training venue to complete the course and take assessments. Only once the assessment are passed will you receive your certificate.

Your certificate will automatically generate once you have completed all the required modules for certain courses. It will appear at the bottom of the course page; from here it can be downloaded and saved.

Make sure you have completed all the required modules/ activities of the course, once a section is completed a blue tick will appear next to that module/activity.

The courses that generate certificates are not full official qualifications. Therefore, some of the certificates generated do not provide a completion date. However, we can track the course completion and can identify our own certificates with unique codes.

You can provide feedback using the feedback link on your dashboard page; you’ll will be redirected to a survey.

At St John Ambulance we take your privacy very seriously and are committed to protecting the security of your personal information. St John Ambulance will never exchange or sell your information to another organisation for their own marketing purposes. 

Please note Online Learning Space is hosted by the Charity Learning Consortium on behalf of St John Ambulance. 

If you would like to find out more on how St John Ambulance will store and keep your data, please contact data-protection@sja.org.uk.

To log out of our online training platform click the drop down arrow that is situated next to your profile name in the top right hand corner. Then click log out from the dropdown menu.