Online Training FAQs

Frequently asked questions about Online Training from St John Ambulance

What is an Online Learning Space?

The Online Learning Space is an area on our eLearning Platform that individuals can register to access. It is a free resource to help aid your skill retention through short interactive modules, mini courses and activities.

It also includes online modules that must be completed (as part of our blended online training courses) before you attend the second part of the courses in person at one of our training venues. 

Do I need anything special to use it?

My username and password aren’t working

I’m having trouble registering onto the platform

I have forgotten my username or password

Why does the course completion still say not started, even though I have completed the course?

Why does nothing happen when I click enter on a module?

Which courses will I receive an online certificate for?

How do I receive my online certificate?

My certificate is not generating

My certificate does not have a date

What do I do if I want to provide feedback?

What happens to the data I share with St John Ambulance?

Minimum system requirements

Our online training platform does not work on some older devices and browsers.

Find out more