Emergency advice

Difficult first aid situations:

  1. Be calm.
  2. Be aware of risks.
  3. Build and maintain trust.
  4. Give early treatment.
  5. If worried call 999 straight away.

Make sure you look after your own health and be aware if you start to feel stressed. A calm, considerate response is necessary, so you can reassure the casualty and find out the information you need from them.

What to do

  1. Be calm in your approach.

  2. Be aware of risks to yourself and others.

  3. Build and maintain trust from both the casualty and bystanders.

  4. Treat the most serious, life threatening conditions first.

  5. If worried, call 999 or 112 for emergency help straight away.

Related first aid advice

The role of the first aider

First aid is the help given to someone who is injured or ill to keep them safe and to cause no further harm. Learn what to do as a first aider.

How to manage a traffic accident

Traffic accidents can range between minor incidents such as a bicycle crash or much more serious incidents like a vehicle crash. Find out what to do.

How to manage a fire

Fires spread very quickly, so the first priority is to warn others around you. Learn what to do.

St John Ambulance volunteers providing support