We are in a dynamic, fast moving situation. This page is St John’s current position and we ask you to visit regularly to see any updates that may occur in the coming days and months.
Updated 10am - 6th of April 2020
The reasons for our decision to suspend courses include:
- The need to follow government advice to prevent spread of COVID-19
- Feedback from our customers who expressed a growing level of concern resulting in the postponement of a large proportion of delegates booked on our training courses
- Viability of remaining training courses and the delegate experience, especially with increasing numbers of cancellations and low course attendance levels
- A desire to meet the growing requirement to deploy St John Ambulance staff and resources to support the NHS and our communities during this period of national emergency
- Our concern for the health and wellbeing of our trainers and associated employees
- Managing St John’s own business to enable us to be in the best position to service our customer’s and the nation’s future training needs when the Covid crisis recedes
I have booked training; can I transfer or cancel and be refunded?
For those with current bookings that need to be postponed these can be transferred to courses after 1st June and all transfers charges will be waived.
Anticipating a spike in demand for statutory training once the Covid crisis has receded and to be assured a course on the date and at the venue of your choice, customers are encouraged to transfer now to dates after the 1st June and not to cancel training bookings already made.
However, those wishing to cancel and request a refund can do so and our existing cancellation charges will be waived until further notice. Please be aware that refunds might take longer than is usual
To make a transfer or cancel an existing booking please contact us on:
- Phone: 0344 770 4800
- For employee training at a St John Ambulance venue, please email: Workplace-Training@sja.org.uk
- For national or key accounts, please email: National-Contracts@sja.org.uk
- For employee/student training at your company venue, please email: OnSite@sja.org.uk
- For first aid supplies, please email: firstname.lastname@example.org
The expiry of current training certificates and requalification courses
The HSE has announced a 3 month extension to the validity for all certificates coming up for renewal on or after 16th March during the current Covid crisis. See full statement here: Please continue to refer to the St John Ambulance website for the latest information regarding certificate validity during this period.
Where can I get practical first aid advice, refresh my skills or purchase first aid supplies?
- Access free online advice at https://www.sja.org.uk/get-advice/
- Download the free First Aid App at https://www.sja.org.uk/get-advice/free-first-aid-app/
- We continue to supply first aid kits, consumables and defibrillators. More information is online at https://www.sja.org.uk/first-aid-supplies/
St John Ambulance recognises the need for first aid in response to those requiring swift medical interventions remains, despite the current COVID 19 situation. It is important that people in the community have these potentially life preserving skills. Especially at a time of great pressure on our public health services.
Free online refresher course for first aiders
St John Ambulance are giving first aiders free access to our e-learning Annual refresher course until 1 June. It will help first aiders keep on top of their first aid skills, refresh their knowledge either in the workplace or at home while our face-to-face training courses are suspended.
Please visit www.sja.org.uk/onlinerefresher to register and receive access to the online module.
In company training for essential services
To support essential services St John Ambulance will endeavour to be there for employers wishing to train their people at their premises to keep their workplaces safe. St John Ambulance will endeavour to offer in company First Aid, Mental Health First Aid and Fire Marshall training for organisations continuing to operate through the current circumstances. To enquire please contact 0344 770 4800 (option 3) or your St John Ambulance Account Manager.
How can I support the vital work of St John Ambulance at this time?
If you would like to support the live-preserving work of our volunteers and employees at this time, please donate at https://www.sja.org.uk/donate.
You can also help us by choosing to transfer your training to a later date, rather than processing a refund at this financially challenging time for the charity.
Thank you for your support to help us make the difference between a life lost and a life saved.
HSE statement in full
The Health and Safety Executive (HSE) is aware that people holding Offshore Medic (OM), Offshore First Aid (OFA), First Aid at Work (FAW) or Emergency First Aid at Work (EFAW) certificates nearing expiry date, might experience disruption to access to requalification training as a result of events or circumstances generated by the coronavirus pandemic
HSE’s current guidance on the Health and Safety (First-Aid) Regulations 1981:https://www.hse.gov.uk/pubns/priced/l74.pdfand the Offshore Installations and Pipeline Works (First-Aid) Regulations 1989 https://www.hse.gov.uk/pubns/priced/l123.pdf is that those holding an OM, OFA, FAW or EFAW qualification should undertake retraining before their original certificate expires and HSE strongly recommends that employers, and individuals holding those qualifications should plan for requalification training well in advance of expiry dates.
If however requalification training is prevented for reasons associated directly with coronavirus or by complying with related government advice, it is reasonable and practical to extend the validity of current certificates by up to 3 months. Anyone taking advantage of this extension should be able to describe clearly their reasons for delaying requalification training, and demonstrate steps they have taken to undertake the training, if required.
This guidance comes into effect for certificates expiring on or after 16th March 2020. HSE will review this matter over the coming months and will issue further statements as necessary.