Apprenticeship description


What is the Level 5 Operations or Departmental Manager apprenticeship?

Do you have managers wishing to take their next career step? This apprenticeship is ideal for managers wishing to expand their skills, gain more responsibility, and manage more complex and demanding projects. 

Your apprentices will become confident leaders with excellent management skills that bring new vision, skills and vitality to your workforce. Apprentices will develop skills needed to create and deliver operational plans, manage projects, lead and manage teams, manage change, coach and mentor others, and gain knowledge in financial and resource management and talent management.  

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations’ strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

What’s involved in the apprenticeship?  

Apprentices will focus on the following key areas:

  1. Interpersonal excellence – Managing people and developing relationships

    • Leading & managing people: Apprentices learn to motivate individuals and deliver the organisation’s vision, understand different leadership styles, build multiple, high-performance teams, know how to motivate colleagues, monitor performance and improvement, manage talent, use coaching and mentoring techniques, and recruit new talent.
    • Building relationships & communication: Apprentices will be able to communicate effectively (verbal, written, non-verbal, digital techniques) and understand approaches to relationship management such as negotiation, influencing, and effective networking. They can work collaboratively and manage conflict.
  2. Organisational performance – Delivering results

    • Operational management: Apprentices learn how to contribute to strategic thinking and translate strategy into an operational programme with clear objectives and KPIs, use business development tools and operational business planning techniques, manage resources effectively, be skilled at change management and continuous improvement, and set targets and monitor performance.
    • Project management: Know how to manage a project effectively, understand process management and different approaches to risk. Business Finance: Apprentices learn how to manage and monitor budgets, deliver financial reports, and understand financial forecasting, including the financial implications of decisions and when to adjust their approach.
  3. Personal effectiveness – managing self

    • Self awareness and Management of self: Apprentices will become emotionally intelligent and understand different learning style and behaviours. They will manage their time and prioritise efficiently.
    • Decision making: Apprentices will be excellent problem solver, using a range of problem solving and decision making techniques, including data analysis. They will be understand the impact of their organisation’s values and ethics.

This is a summary, for full list,  see the Apprenticeship Standard for the Level 5 Operations and Departmental Manager apprenticeship.

How long will the apprenticeship last?

The Level 5 Operations and Departmental Manager apprenticeship typically lasts for 33 months including a 3 month End Point Assessment. 


How much does the Level 5 Operations and Departmental Manager apprenticeship cost? 

You can get help from the government to pay for apprenticeship training. The amount you get depends on whether you pay the apprenticeship levy or not. You could be eligible for extra funding depending on both your and your apprentice’s circumstances.

You can use your Apprentice Levy funding towards the cost of this apprenticeship. You pay the levy if you’re an employer with a pay bill over £3 million each year.

If you do not need to pay the levy, you pay 5% towards the cost of training and assessing your apprentice. Additionally, there are also incentive payments for employers who hire a new apprentice before 31st January 2022.

For full details on apprenticeship funding & incentive payments, please check the Government's website. To register for an apprenticeship service account to access funds or pay for training on the Government's website.

How is the apprenticeship delivered?

The apprentices will learn through a blended approach:

  • Face-to-face or webinar sessions
  • Online learning modules
  • Capturing work-based learning
  • Regular review meetings

Register for January 2022

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Course Summary

Level: Level 5 Apprenticeship

Location: Nationwide

Typical Duration: 30 months (plus a 3 months End Point Assessment)

End-Point Assessment Method:  Professional discussion with a evidence portfolio, and a project proposal and presentation.

Mode of Delivery: Blended

Standard: Institute for Apprenticeships and Technical Education

Institute for Apprenticeships and Technical Education (IATE) logo

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This apprenticeship will launch in January 2021. We're expecting places to fill up fast, so you can register your interest now