Apprenticeship description

The Role of an Operations / Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations’ strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include:

  • Creating and delivering operational plans
  • Managing projects
  • Leading and managing teams
  • Managing change
  • Financial and resource management
  • Talent management, coaching and mentoring.

Our Level 5 Operations / Departmental Manager Apprenticeship is made up of the following components:

 

Level 5 Diploma in Leadership & Management

The purpose of the Level 5 Diploma in Management and Leadership is to expand the knowledge and understanding of middle managers. The qualification is suitable for aspiring senior managers, heads of department and directors. It is the knowledge element of the Higher Apprenticeship in Management and Leadership.

The Total Qualification Time (TQT) for this qualification is: 580

Guided Learning (GL) for this qualification is: 253 hours

Minimum credits required to achieve the qualification: 253

Suitable for age ranges: 18+, 19+

Funding Qualifications:

Eligible and funded for post-16-year-olds can be found on the funding Hub. 

The Apprenticeship funding rules can be found at www.gov.uk

Method of assessment                                                    

Portfolio of Evidence. This qualification is internally assessed and internally quality assured by Centre staff and externally quality assured by FutureQuals External Quality Advisors (EQAs).

Qualification Structure

To achieve the Level 5 Diploma for Managers and Leaders, learners will need to complete all eleven mandatory units before qualification can be awarded.

Unit Number

Unit Titles

Level

GLH

1

Principles of Leadership

5

21

2

Principles of Management Information and Systems

5

23

3

Principles of Operational Planning and Change Management

5

28

4

Principles of Project Management

4

22

5

Principles of Recruiting, Managing and Developing High-Performing Teams

4

24

6

Principles of Communication and Relationship Management

5

25

7

Principles of Personal Effectiveness in Management/Leadership

4

27

8

Managing Operations and Finance

5

26

9

Leading and Managing People

5

18

10

Managing Projects

4

21

11

Managing Own Performance

5

18


End Point Assessment – Information:

Once your progress has been assessed and you have met all the requirements for your apprenticeship, you will then be referred for your End Point Assessment (EPA). Knowledge, skills and behaviours will be tested by an independent End Point Assessor, who will be appointed by your employer.

The outcome of your EPA test will be graded either Pass/Merit/Distinction/Fail.

 

Functional Skills English Level 2

Functional Skills Maths Level 2

Level 2 Award Health & Safety in the workplace

Level 3 Award in First Aid at Work

Mental Health First Aid at Work

Duration

33 months including 3 months EPA period

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer but may typically be five GCSEs at Grade C or higher.

Typical job roles

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

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