Got a question? We may have already answered your question over on our FAQs page. Otherwise, find out how to contact us below.
General enquiries
📞 +44 370 0104 950 (Mon-Fri 9am-5pm)
🤖 Chat to us online using Aida, our chatbox, located at the bottom of the screen.
Training courses
📞 +44 344 770 4800 (Mon-Fri 8:30am-5:30pm)
📧 workplace-training@sja.org.uk
Certificates
You should have received a copy of your certificate upon completion.
If you haven’t, or you require another copy, please email workplace-training@sja.org.uk.
Supplies
📞 +44 344 770 4800 (Mon-Fri 8:30am-5:30pm)
Accounts
National account customers
📧 national-contracts@sja.org.uk
Contracts and Booking Portal
📧 nae@sja.org.uk
Supplies customer
📧 national-sales@sja.org.uk
For large organisations looking to set up a national account for training and/or supplies
Event medical cover
To request first aid cover for your event, please complete our online booking form.
Alternatively, you can contact our events booking centre directly by calling +44 303 003 0104 (option 2), or by email:
West of England: west-events@sja.org.uk
South of England (including London): south-events@sja.org.uk
North of England: north-events@sja.org.uk
East of England: east-events@sja.org.uk
Not sure which area your event is in? Visit our event medical cover page for more information.
Safeguarding
We're committed to ensuring the safety and wellbeing of children and adults at risk in the organisation. To contact our National Safeguarding team, please call +44 303 003 0105.
To share details with us on a formal tender process for contracted goods or services
Corporate partnerships
📧 corporate.partnerships@sja.org.uk
Finance department
📮 St John Ambulance, St. John House, 5 Broadfield Close, Sheffield, South Yorkshire, S8 0XN.
Compliments and complaints
We aim to provide the best possible care and service to all our customers, patients, donors and fundraisers. If you would like to send us feedback on our services, please fill out our form.
Third party personal data requests
We will consider disclosing third party personal data to other organisations with the consent of the individual, or in certain other limited circumstances, including for the prevention or detection of crime.
Please complete our online form to make a disclosure request.
Personal information and contact preferences
Update your contact details
Let us know the best way to get in touch with you by emailing your new contact details to UpdateMy.Details@sja.org.uk. We will update our systems and the change should take effect within one month.
Change your communication preferences
You can ask us to stop contacting you at any time. Please let us know by emailing UpdateMy.Details@sja.org.uk. It helps us locate your details if you can provide the Unique Reference number on the mailing you have received.
If we have contacted you at a business address, we will unsubscribe your personal contact details but we may continue to contact the organisation.
To make a formal request in relation to your personal data
Please complete our online form to send your request through to our Data Protection team. Someone will respond to your request within one month.
If you have any other questions about how your information is used by us, you can email data-protection@sja.org.uk.
